Business Office Manager - Southfield Village

Greencroft Communities•South Bend, IN

14d•Onsite

About The Position

Help Keep Our Community Running Behind the Scenes At Southfield Village, we believe the work happening behind the scenes is just as important as the care our residents receive every day. We're looking for an organized, compassionate, and detail-oriented Business Office Manager to lead the daily operations of our business office while supporting residents, families, and our leadership team. In this role, you'll oversee resident financial services, billing, admissions support, Medicaid processes, and business office operations while helping ensure an exceptional experience for those we serve. If you enjoy solving problems, building relationships, and making a meaningful impact, we'd love to meet you.

Requirements

Bachelor's degree in Business, Healthcare Administration, Accounting, or a related field preferred.
Previous business office experience in a long-term care, healthcare, or senior living environment preferred.
Experience with Medicaid, Medicare, insurance verification, resident billing, or accounts receivable is highly desirable.
Strong organizational, communication, and customer service skills.
Ability to manage multiple priorities while maintaining accuracy and confidentiality.
Proficiency with Microsoft Office and general office technology; experience with PCC or similar healthcare software is a plus.

Responsibilities

Lead the day-to-day operations of the business office and provide oversight of business office staff.
Maintain confidential resident financial records and ensure compliance with federal, state, and company policies.
Promote exceptional customer service and continuous quality improvement throughout the department.
Serve as a Notary Public for healthcare-related documents when needed.
Review and process resident account charges, invoices, and monthly billing.
Reconcile resident census changes and maintain accurate financial records.
Prepare and review private pay statements and long-term care insurance billings.
Collaborate with accounting and collections to support timely accounts receivable activities.
Meet with residents and families to answer billing questions and discuss payment options when needed.
Guide residents and families through the Medicaid application and annual recertification process.
Verify insurance coverage and third-party payer eligibility for new admissions.
Coordinate level-of-care documentation for Medicaid residents.
Monitor resident trust funds and Medicaid resource limits.
Maintain pending Medicaid reports and provide supporting documentation for billing and reimbursement.
Work closely with Admissions, Case Management, Administration, Accounting, and Billing teams to ensure smooth financial operations.
Participate in appeals, hearings, and financial planning discussions as needed.
Assist with representative payee applications through Social Security and other payer sources.