Business Office Manager

Reno Behavioral Healthcare Hospital•Reno, NV

12d•Onsite

About The Position

Responsible for all business office functions including admitting activities for patients, financial counseling, claims follow-up and collections, data analysis, charge entry and eligibility determination. This role involves overseeing pre-admission activities, ensuring accuracy in financial counseling, claims follow-up, collections, data analysis, charge entry, and eligibility determination. The manager will also be responsible for daily and monthly statistics, analyzing yield reports for self-pay collections, and ensuring clean billing processes. Additionally, the role includes managing denials, processing EOBs, preparing deposits, and handling personnel management for direct staff supervision.

Requirements

One (1) year of Admitting and/or Financial Counseling required.
Knowledge of governmental and managed care payer requirements.
Demonstrates sound leadership skills.
Knowledge of management principles and practices.
Ability to lead and motivate others.
Ability to develop and maintain recordkeeping systems and procedures.
Ability to gather data, to compile information, and prepare reports.
Proven strategic-thinking, problem-solving and analytical skills
Flexibility and willingness to adapt to change
Strong written, oral and interpersonal communication skills.
Maintains confidentiality of patients at all times.
Sensitivity and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint).
Strong organizational skills with ability to prioritize projects, manage multiple tasks, and meet deadlines.
Strong written and verbal communication skills with the ability to convey detail or important spoken instructions to others accurately.
Ability to work with people with a variety of background and educational levels.
Ability to perceive detailed information through oral communication and to make fine discriminations in sound.
Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, train and motivate others.
Good judgment, problem solving and decision-making skills.
Ability to work in a fast-paced, expanding organization.

Nice To Haves

Bachelor’s Degree strongly preferred

Responsibilities

Works effectively with the A&R staff to maximize all pre-admission activities.
Oversees and ensures accuracy of all Pre-admission functions as they relate to the Business Office.
Responsible for ensuring that the outpatient and inpatient daily and monthly statistics are balanced daily and reported to the appropriate departments and or personnel.
Oversees and analyzes the OOP yield report to ensure that staff are attempting to meet with the patients and or family members to maximize self-pay collections.
Ensures that the staff analyze discharges to ensure that LOS is authorized, chart is coded and claim is billed and is in the payer system and will pay at expected reimbursement.
Ensures that billing packets are scanned and indexed in DocLink correctly and in a timely manner.
Ensures that all mail pertaining to the Business Office is opened daily and comments are entered in the system for authorization, denials and EOB’s timely, scanned in DoclLnk and filed in monthly Business Office folder.
Discuss denials with UR staff and update Denial Tracker accordingly.
Review EOB’S for potential denials and or refunds.
Review daily discharge report for potential bridge appointments.
Prepare deposit for any cash or checks received at physical location.
Ensure that staff is trained to provide backup coverage during breaks and lunches for PBX operator.
Review AR for overpayments and if applicable prepare patient or insurance refund.
Request charts, prepare appeals and charts for mailing, documenting Denial Tracker in AIS and scan pertinent documents in doclink.
Responds to all emails from the CBO for claim resolution in a timely manner.
Download reports from AIS and work in proper format.
Participates in activities to enhance professional growth and development.
Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions.
Upholds the Organization’s ethics and customer service standards.