Business Office Manager

Allegro Senior Living•Apex, NC

1d•Onsite

About The Position

Are you detail-oriented, organized, and passionate about supporting both residents and team members? We’re seeking a dedicated Business Office Manager to join our Assisted Living & Memory Care community! You’ll play a key role behind the behind the scenes, ensuring smooth financial and administrative operations while contributing to a warm, welcoming environment for residents and families. The Business Office Manager is responsible for coordinating and managing office and personnel functions for the Community and aiding the Executive Director (ED).

Requirements

3–5 years of AP/AR experience required
Experience with payroll systems
Strong attention to detail and organizational skills
Customer service mindset with a true servant heart
Ability to multitask and thrive in a team-oriented environment
Must be a minimum of 18 years of age.
Working knowledge of and comfort with Microsoft Office programs including Word, Excel, and Outlook is required.
Must have a positive Criminal Background Screening.
The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.

Nice To Haves

Dayforce experience is a big plus!
Minimum of one (1) year office-related experience preferred.
Must possess attention to detail, demonstrated decision making, self-motivation and teamwork skills.
Experience with payroll processing, accounts receivable & payable is a plus.
Knowledge of basic accounting principles with a minimum of one (1) year accounting experience preferred.

Responsibilities

Manage accounts payable and accounts receivable processes
Support payroll functions
Maintain accurate financial records and reporting
Assist residents and families with billing inquiries
Provide administrative support to the leadership team
Process and manage resident accounts.
Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, generate statements, and collect all fees.
Account for move-in, move-out, transfer, charges, and collections.
Send out resident billings.
Process refunds and correspondence related to refunds.
Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident, enter rate changes, and verify accuracy of all charges on residents' account.
Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts.
Work closely with Dining Services Director to ensure accuracy of monies collected, deposited, and coded into computer.
Complete weekly and monthly reports for guest/associate meal activity.
Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc.
Partner with Executive Director and Director Employee Relations on appropriate resolution.
Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager (ABOM) and Receptionist – where applicable.
Support all Human Resources functions if the Community does not have a HR Director – see additional job duties.
Other job duties assigned – see full job description.