Business Office Manager

Surgery Partners, Inc

18d

About The Position

The Business Office Manager (BOM) is responsible for the overall leadership, coordination, and performance of the ambulatory surgery center’s business office operations. This role ensures efficient patient access, scheduling, financial clearance, revenue cycle performance, and regulatory compliance. The BOM serves as a key operational leader, partnering with clinical leadership, physicians, and corporate revenue cycle teams to optimize patient flow, maximize case volume, and drive financial performance. This individual is expected to exercise sound judgment, maintain accountability across multiple functions, and ensure consistent follow-through in a fast-paced, high-volume surgical environment.

Requirements

High school diploma (or equivalent) required
Minimum 2–4 years of healthcare business office experience
Minimum 3 years supervisory experience

Nice To Haves

College degree preferred
Ambulatory surgery center experience preferred

Responsibilities

Oversee daily business office operations including scheduling, registration and front-end processes
Coordinate patient flow between front office and clinical teams to ensure efficient throughput and high-quality patient experience
Ensure surgery schedules are optimized, accurate, and aligned with staffing and facility resources
Manage schedule changes, add-ons, and exceptions in coordination with the Clinical Leadership Team
Maintain strong communication across departments to support seamless operations
Ensure accuracy and accountability in POS collections and cash management processes
Oversee establishment and monitoring of patient payment plans
Collaborate closely with centralized and/or corporate revenue cycle teams to improve key performance metrics (cash collections, denial rates, AR days, etc.)
Assist in analyzing case profitability and payer performance trends
Maintain oversight of provider credentialing and recredentialing processes
Coordinate onboarding of new physicians and providers
Track and manage credentialing requests, expirations, and documentation compliance
Serve as liaison between providers, administration, and external entities for credentialing and onboarding
Supervise medical records processes, ensuring completeness, accuracy, and compliance with regulatory standards
Ensure proper handling, storage, and access to patient information in accordance with HIPAA and organizational policies
Support audit readiness and compliance initiatives
Supervise business office staff, including scheduling, front desk, and financial roles
Provide training, coaching, and performance management to ensure accountability and development
Ensure staff adherence to policies, procedures, and service standards
Maintain cross-training to ensure coverage across all business office functions
Serve as escalation point for patient concerns related to billing, insurance, and financial responsibilities
Handle complex inquiries from patients, physicians, attorneys, and referring offices professionally and effectively
Promote a high level of customer service and maintain strong relationships with referring providers
Partner with Administrator and leadership team on operational and financial initiatives
Assist with reporting, data analysis, and process improvement efforts
Lead or participate in special projects as assigned