Fairfield HomeCare Business Office Manager

Hartford Healthcare•Bridgeport, CT

20h

About The Position

The Business Office Manager (BOM) coordinates office activities for a Hartford HealthCare at Home home health or hospice agency serving more than 250 staff and patients. The role manages administrative and organizational functions, including medical records, data entry, patient records, meeting preparation, telephone calls, and office supplies. The BOM reports to the Executive Director and assists with direct patient expenditure coordination, employee timesheets, personnel records, and billing. The BOM supervises assigned clerical, HR, billing, and intake staff, maintains records for medical equipment and supplies, supports patient information audits, and enters billing data. The role also coordinates operational communications and records related to admissions, discharges, visits, schedules, clinical meetings, staff DSRs, patient milestones, and mailing lists. The position manages vendor and volunteer relationships, communicates with patients, families, and staff, and participates in community activities as assigned.

Requirements

Associate degree in business management or another related field.
Two years of data entry experience.
Previous billing and computer experience in a health care setting.

Nice To Haves

Bachelor’s degree in business management or another related field.
Three years of data entry experience.
Previous billing and computer experience, preferably in a home health or hospice setting.
Previous health care-related billing experience.

Responsibilities

Manage the administrative and organizational functions of a certified or hospice agency office.
Supervise clerical, HR, billing, and intake staff assigned to or reporting to the role; conduct regular one-on-ones with direct reports and participate in annual evaluations.
Order medical equipment and supplies and maintain accurate records of them.
Inform staff of changes and updates regarding admissions, discharges, visits, schedules, and clinical meetings as directed by agency leadership.
Assist with audits of patient information.
Enter data into the computer for billing purposes.
Gather and record staff members’ DSRs.
Track admission, discharge, IDT, certification, and recertification dates for patients.
Maintain accurate mailing lists of employees, patients, volunteers, Medical Directors, physicians, and nursing facilities; forward changes to the Corporate Office.
Manage vendor and volunteer relationships associated with business operations.
Communicate effectively by telephone with patients, families, and staff.
Participate in and assist with community activities, including health fairs, conventions, and community education programs, as assigned.
Coordinate office activities such as medical records, data entry, maintaining patient records, meeting preparation, telephone calls, and office supplies.
Assist with direct patient expenditure coordination, employee timesheets, personnel records, and billing.