Business Office Manager and Human Resources Specialist
About The Position
Meadow Brook Rehab & Nursing is seeking a full-time Business Office Manager & Human Resources Specialist to join their leadership team. This hybrid role combines Business Office/Billing functions with Human Resources operations, making the position a key liaison for both residents and employees. The role involves overseeing financial processes related to patient accounts and serving as a trusted HR resource for the team. Meadow Brook Rehab & Nursing is a people-first organization with a mission to provide exceptional care to residents and create a supportive workplace for employees.
Requirements
- High school diploma or equivalent
- 1+ year of business office, billing, collections, or HR-related experience
- Strong knowledge of healthcare insurance (Medicare, Medicaid, HMO, Hospice)
- Strong communication, organization, and problem-solving skills
- Ability to read, speak, and understand English fluently
Nice To Haves
- SNF experience strongly preferred
- PointClickCare experience highly preferred
- Positive attitude, flexibility, and a desire to improve systems and support people
Responsibilities
- Manage all private-pay, copayment, and share-of-cost collections
- Collect payments from residents or family members (cash/check)
- Set up and manage payment plans
- Ensure insurance information is accurate, current, and properly entered
- Assist with new admissions by verifying insurance and facility acceptance
- Communicate clearly with residents regarding copays and billing timelines
- Support accounts payable and accounts receivable processes
- Work within PointClickCare and other facility systems
- Welcome and onboard new hires, completing all required documentation (DACS, E-Verify, etc.)
- Ensure new employees attend orientation and complete required training
- Track ongoing annual and semiannual training requirements
- Serve as the primary HR contact for employees
- Maintain an accurate and up-to-date employee roster
- Assist with PTO requests, missed punches, and payroll approvals
- Support disciplinary processes and terminations with professionalism and compassion
- Assist employees with workplace injuries and workers' compensation processes
- Assist employees with benefits enrollment (medical, dental, vision, etc.)
- Distribute benefits materials and answer general questions
- Coordinate enrollments, deductions, and changes with corporate HR/payroll
Benefits
- Comprehensive medical, dental, and vision insurance
- Employer-matching 401(k) retirement plan
- Up to 16 days of paid time off annually
- Company-paid life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
