Business Office Director The Residence at Paine Estate

LCB Senior Living•Wayland, MA

3d•$80,000 - $90,000

About The Position

LCB Senior Living is hiring a full-time Business Office Director at The Residence at Paine Estate in Wayland, Massachusetts. The role organizes and directs the community’s business office and human resources functions, including resident and vendor accounts payable and receivable, payment arrangements, payroll, personnel files, leave records, and budget preparation. The Director also supervises the receptionist and provides reception-desk backup. As a department head, the Director helps support community occupancy and promotes the Residence’s and LCB Senior Living’s mission and values. The position ensures that business office and reception operations comply with company policies and applicable state and local regulations, and maintains resident, associate, vendor, billing, and financial records in accordance with relevant requirements.

Requirements

Knowledge of receivables and collections, general bookkeeping, wage and overtime laws, and payroll functions.
Ability to work with department managers to ensure appropriate paperwork is completed and procedures are followed.
Ability to communicate effectively in English, orally and in writing.
Good organizational and personnel skills.
Computer knowledge.
Three or more years of experience in business office management, including bookkeeping and/or human resources responsibilities.
No certificates or licenses are required.

Nice To Haves

Bachelor’s degree in business from an accredited university, or three or more years of relevant office-management experience.
Experience in the health care industry.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community positively and interact with prospective residents, family members, and professionals to support occupancy growth.
Perform duties with a positive attitude.
Ensure business office and reception operations comply with corporate policies, procedures, and state and local regulations.
Explain company policies and procedures to associates, residents, family members, and visitors.
Organize, direct, and supervise business office functions in conjunction with department managers.
Requisition community supplies and equipment and help ensure vendors are price competitive.
Provide information, collect data, and submit reports to the corporate office to support billing and financial reporting.
Manage residence insurance programs, including workers’ compensation, health insurance, and life insurance.
Manage leaves of absence.
Verify that departments maintain logs of resident charges.
Copy and file resident checks and make daily deposits.
Use the Yardi system to support timely account collection and report delinquent accounts.
Coordinate payment arrangements with residents or their designees.
Review invoices and vouchers and assist department managers with bill coding.
Maintain vendor files.
Manage payroll processes, including time reports, earnings, calculations, auditing, and distribution.
Maintain accurate records of vacation, holiday, sick leave, overtime, and leaves of absence.
Maintain and update associate personnel records in accordance with residence policies and external agency requirements, and send relevant data to the corporate office.
Maintain resident files in accordance with property policies and external agency requirements.
Supervise the receptionist and provide backup at the reception desk.
Conduct and/or attend required in-service training and orientation.
Participate in the Manager-on-Duty program.
Respond to resident requests.
Ensure billing information complies with residents’ agreements, including lease administration, rent increases, and last month’s rent.
Participate in the bond tax credit program by ensuring required paperwork is received promptly and applicable resident qualification requirements are met.
Perform other duties as requested.