Business Office Director

Atria Senior Living • CA-Newport Beach, CA

1d

About The Position

The Business Office Director, also referred to as the Community Business Director (CBD), manages and supervises business office functions at the community. The role is the primary resource for residents, families, and employees with questions about cash receipts, billing, vendor payments, expenses, payroll, and benefits. The CBD maintains accurate employee payroll and benefits data and explains benefit options to employees.

The position oversees resident data processes, including resident statement accuracy, aging reviews, level-of-care confirmation for billing, and demographic information. It supervises front desk and clerical personnel and assists the Executive Director with community operations, billing issues, expenditures, and budget matters. Responsibilities also include accounts receivable and collections, accounts payable coding, employee data and file administration, and assistance with month-end close and financial analysis. The CBD regularly serves as manager on duty, may assist with inquiry tours, and may drive a company vehicle when required by the community.

Requirements

• Associate or bachelor’s degree in Accounting, Business, Finance, or a related field, and two years of experience with business office functions; or an equivalent combination of education and experience.
• Working knowledge of general accounting, billing and collections, and expense management practices.
• Working knowledge of federal and state employment laws.
• Ability to present information clearly through spoken communication and communicate accurately with necessary detail, including under stressful or demanding conditions.
• Positive attitude and team orientation in verbal and non-verbal communication.
• History of solid performance management skills, including communicating expectations, documenting performance conversations, coaching, documenting performance issues, and completing performance management requirements as guided by the company.
• Ability to perform budget analysis and variance reporting.
• Proficiency with Microsoft Office and ability to operate standard office equipment.

Nice To Haves

• Three to five years of experience in business office management, finance, or accounting preferred.

Responsibilities

• Manage and supervise business office functions at the community.
• Handle and manage questions and inquiries from residents, families, and employees regarding cash receipts, billing, vendor payments, expenses, payroll, and benefits.
• Coordinate and assist with maintaining accurate employee payroll and benefits data, and explain and instruct employees regarding benefit options.
• Maintain and oversee resident data processes, including statement accuracy, review of resident agings, confirmation of level of care for billing accuracy, and resident demographic information.
• Manage and supervise front desk and clerical personnel, including scheduling, work assignments, direction, performance reviews, input on pay adjustments, hiring, and discipline consistent with company policy.
• Assist the Executive Director with community operations by reviewing and advising on billing issues, expenditures, and budget matters using independent judgment and discretion.
• Manage and direct accounts receivable, including pursuing and following up on unpaid balances.
• Ensure correct coding of accounts payable and accrue expenses as needed.
• Direct collection of on-site employee data, including demographics, payroll, benefits, and leave administration information.
• Ensure employee files are maintained in accordance with company policies and procedures and applicable federal, state, and local regulations.
• Assist with the community month-end close process, including accrual preparation and analysis of general ledger and monthly operating statements.
• Work with the Executive Director to understand operating results and trends.
• Complete special projects, requests, and assignments as appropriate.
• Serve regularly as the community’s manager on duty.
• Assist with the sales process by conducting inquiry tours as necessary.
• Drive a company vehicle from the community to social and other destinations if required by the community.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees depending on classification; amounts vary by location.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Retirement savings plan with 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Supportive work environment with advancement opportunities and a focus on work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree