Business Office Director
About The Position
The Community Business Director (CBD) manages and supervises the business office functions at the community. The CBD is the primary resource for residents, families, and employees with questions about cash receipts, billing, vendor payments, expenses, payroll, and benefits. The role coordinates accurate employee payroll and benefits data and explains benefit options to employees. The CBD oversees resident data and billing processes, manages front desk and clerical personnel, and supports the Executive Director with operational, billing, expenditure, and budget matters. The position manages accounts receivable and payable, maintains employee records in compliance with company policies and applicable regulations, and assists with month-end close activities and analysis of operating results. The CBD also works on special projects, regularly serves as manager on duty, and may conduct inquiry tours or drive a company vehicle if required by the community.
Requirements
- Associate or bachelor’s degree in Accounting, Business, Finance, or a related field and two years of experience with business office functions, or an equivalent combination of education and experience.
- Working knowledge of general accounting, billing and collections, and expense management practices.
- Working knowledge of federal and state employment laws.
- Ability to communicate information clearly and accurately, including under stressful or demanding conditions, with a positive attitude and team orientation.
- History of solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing performance management requirements as guided by the company.
- Ability to perform budget analysis and variance reporting.
- Proficiency with Microsoft Office and ability to operate standard office equipment.
Nice To Haves
- Three to five years of experience in business office management, finance, or accounting.
Responsibilities
- Manage and supervise the community’s business office functions and respond to residents’, families’, and employees’ inquiries concerning cash receipts, billing, vendor payments, expenses, payroll, and benefits.
- Coordinate and assist with maintaining accurate employee payroll and benefits data, and explain and instruct employees regarding benefit options.
- Oversee processes for collecting and maintaining resident data, including resident statement accuracy, aging reviews, level-of-care confirmation, billing accuracy, and demographic information.
- Manage and supervise front desk and clerical personnel, including scheduling, assigning and directing work, performance reviews, input on pay adjustments, hiring, and discipline consistent with company policy.
- Assist the Executive Director with community operations by reviewing and advising on billing issues, expenditures, and budget matters using independent judgment and discretion.
- Manage and direct accounts receivable, including pursuing and following up on unpaid balances.
- Ensure correct coding of accounts payable and accrue expenses as needed.
- Direct collection of on-site employee data, including demographics, payroll, benefits, and leave administration, and maintain employee files in accordance with company policies and applicable federal, state, and local regulations.
- Assist with the community’s month-end close, including preparing accruals and analyzing general ledger and monthly operating statements.
- Work with the Executive Director to understand operating results and trends.
- Complete special projects, requests, and assignments as appropriate.
- Regularly serve as the community’s manager on duty.
- Assist with the sales process by conducting inquiry tours as necessary.
- Drive a company vehicle from the community to social and other destinations if required by the community.
- Perform other duties as needed or assigned.
Benefits
- Paid holidays and paid time off (PTO)
- Annual anniversary rewards for eligible community employees, dependent on classification
- Health, dental, vision, and life insurance
- Retirement savings plan with 401(k) employer match
- Tuition reimbursement for U.S.-based communities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
