Business Office Director

MBK Senior Living•Orangevale, CA

About The Position

The Business Office Director (BOD) provides strategic leadership and oversight of a senior living community’s accounting and human resources operations, ensuring financial accuracy, HR and regulatory compliance, service excellence, and continuous process improvement. The BOD leads the broader front desk and concierge function and partners with the Executive Director and Corporate teams to achieve community metrics in alignment with MBK principles and core values. The role supervises front desk and concierge team members, including interviewing, hiring, training, setting performance goals and timelines, monitoring performance, and providing coaching. It oversees accounting administration, resident billing and collections, vendor payments, recruitment and HR administration, payroll, employee benefits, front desk operations, legal coordination, long-term care insurance coordination, licensing records, and workplace safety. The position is scheduled Monday through Friday, with an annual salary range of $80,000–$85,000. A high school diploma or GED is required; a relevant bachelor’s degree is preferred. The role requires at least three years of supervisory or leadership experience in a similar environment or industry.

Requirements

High school diploma or GED required.
At least 3 years of supervisory or leadership experience in a similar work environment or industry.
Strong working knowledge of HR, payroll, and accounting requirements and protocols.
Complete required background clearances and health screening, and provide negative TB test results within 7 days of employment; the test must be within the last 6 months.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and standard office equipment.
Excellent verbal and written communication skills, including the ability to speak, write, and read English and explain information to a wide audience with varying levels of understanding.
Ability to make sound independent decisions, remain calm, and manage conflicts, stressful situations, or emergencies effectively.
Ability to maintain discretion and confidentiality of data and information.
Ability to deal tactfully and professionally with personnel, residents, family members, and guests, and present a positive, professional image.
Ability to meet the physical requirements of the position, including bending, kneeling, stooping, pushing, pulling, repetitive motion, sitting at a computer for extended periods, and moving throughout the community and between neighborhoods.
Ability to lift or carry up to 50 pounds, push up to 250 pounds as necessary, and assist with resident movement during routine transfers or emergencies.

Nice To Haves

Bachelor’s degree in Accounting, Business Administration, Human Resources, Healthcare Administration, or a related field.
At least 3 years of fundamental accounting experience or knowledge.
At least 3 years of fundamental human resources experience or knowledge.
At least 2 years of fundamental recruitment or talent acquisition experience.

Responsibilities

Manage community accounting administration, including accounts receivable, collections, accounts payable, and management reports.
Oversee resident billing, collections, and vendor payments for timely and accurate processing, and maintain resident files.
Partner with Corporate to facilitate resident billing and payment updates.
Manage talent acquisition processes, including posting openings, coordinating interviews, generating offer letters, and administering background checks, reference checks, employee physicals, and skills surveys.
Partner with the Regional Talent Acquisition Partner on hiring practices, sourcing, and recruitment metrics.
Perform human resources administration, including assisting with leaves of absence and workers’ compensation cases, and maintaining employee files.
Partner with Department Heads to ensure new employee paperwork, training, and orientation are completed.
Perform payroll duties, including generating management payroll reports, confirming hours worked, transmitting payroll information on time, and tracking and reporting labor discrepancies to leadership.
Manage employee benefit programs, communicate plan details and eligibility, and ensure timely enrollments.
Plan, develop, organize, schedule, evaluate, and direct the front desk department in accordance with community policies and procedures.
Partner with the Executive Director, Department Heads, and Corporate Office on community legal issues, including subpoenas, unemployment, labor, and disability claims.
Manage long-term care insurance coordination and maintain third-party contracts for compliance, accuracy, and seamless operations.
Maintain the staff roster required for state licensing and the OSHA binder, and ensure workers’ compensation claims are managed according to community policy.
Maintain a safe and secure environment for staff, residents, and guests in accordance with safety standards, policies, and procedures.
Comply with applicable federal, state, and local regulations and company policies and procedures.
Promote teamwork and open communication through mentoring, coaching, and recognition programs aligned with MBK principles and core values.
Perform other duties or special projects as assigned by the Executive Director.
Interview, hire, train, set performance goals and timelines, monitor, and coach front desk and concierge team members.

Benefits

Competitive salaries.
Leadership development, live in-person training, virtual training, and individual and group training.
401(k) retirement plan with company match up to 4%.
Employee Assistance Program for employees and household members.
Financial and legal services.
Educational loan assistance and scholarships.
Team member discount programs.
Resources supporting physical, emotional, and financial wellness.
Free meal per shift.
For full-time team members: comprehensive medical, dental, and vision coverage.
For full-time team members: multiple medical plan options, including a Health Savings Account-eligible plan with company contributions.
For full-time team members: healthcare and dependent care flexible spending accounts.
For full-time team members: commuter benefits.
For full-time team members: company-paid life insurance and accidental death and dismemberment coverage.
For full-time team members: disability benefits, where applicable and subject to state-specific programs and eligibility requirements.
For full-time team members: voluntary accident, critical illness, and hospital indemnity insurance.