Business Office Coordinator, West Lakes Surgery Center

Trinity Health•West Valley City, UT

5d•$22 - $33•Onsite

About The Position

Serves as a point of contact and provides department-based oversight and support of the business office (e.g., revenue cycle, reception/registration, registrar, scheduling, client experience) workflow and functions in the coordination of processes and programs that support the Ambulatory Service Center (ASC) – “Center” in accordance with level of experience, education, assignment, and standards. The role involves providing administrative and supportive services, engaging in activities that enhance or improve coordination, preparation, and flow of department processes, core work, and care experiences. It includes planning and organizing workflow and prioritization of customer needs, providing daily operations oversight of staff, and coordinating work, work assignments, and staffing in collaboration with management/leadership. The position utilizes multiple system applications for data collection and management, adheres to Trinity Health policies, practices, and processes, and maintains accountability for administrative functions like time, payroll, and expenses. Communication is key, requiring effective and respectful written, verbal, and nonverbal interactions, fostering an environment of mutual confidence and trust, and proactively addressing or escalating conflicts. The role requires performing work in an environmentally safe, professional manner, demonstrating flexibility and self-direction, and maintaining a working knowledge of applicable laws, regulations, and Trinity Health's Integrity and Compliance Program and Code of Conduct. The Business Office Coordinator works closely with leadership to maintain efficient and effective operations, may partner in staff selection and performance feedback, and serves as a primary point of contact for functions, providing tactical backup as needed. This role provides operations and/or optimization coordination for business office operations including registration, coding, insurance, billing and collections, cash management, accounts payable and receivable management, payroll, financial analysis, and credentialing. It includes accountability for staff scheduling and coordination, regulatory compliance, and results of key revenue cycle functions, ensuring documentation supports business office functions.

Requirements

High School diploma or GED equivalent
Two (2) years of medical business office or ambulatory healthcare business office setting and / or relevant experience
One (1) year direct oversight of people in a medical office, ambulatory surgery center, or acute care hospital

Nice To Haves

Associate degree in business management with a concentration in accounting or finance.

Responsibilities

Provides administrative & supportive services, engages in activities that enhance or improve coordination, preparation & flow of department processes, core work, and care experiences (e.g., maintaining records or supplies).
Plans & organizes workflow & prioritization of customer needs.
Provides daily operations & the oversight of staff.
Coordinates work, work assignments, and staffing in collaboration with management / leadership to ensure practice area needs are effective.
Implements departmental & Center plans & priorities.
Responds promptly & directly to meet or exceed customers’ needs.
Utilizes multiple system applications for data collection and management.
Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Follows standards of performance & work processes in designated areas.
Aligns staffing & resources to operational needs.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.
Retains accountability for administrative functions (e.g., time, payroll, expense).
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve or coordinate assigned commitments, experiences & quality standards.
Develops / recommends / implements workflow improvements & policy / procedure / process development.
Employs effective & respectful written, verbal & nonverbal communications.
Develops an environment of mutual confidence & trust through collaborative relationships.
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.
Performs work in an environmentally safe, professional manner.
Self-monitors & initiates corrections and/or seeks guidance when needed.
Demonstrates flexibility & self-direction by responding as a team player.
Helps to create a positive work environment that promotes productivity.
Accountable for continuous self-development & supporting the growth of others.
Embraces new ideas & cultural differences.
Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations.
May partner with leadership in the selection, orientation & performance feedback of the team.
Works cooperatively to ensure key customer needs & achievement of operational & performance goals are met.
Serves as a primary point of contact for functions & provides tactical back-up to critical functions as needed.
Provides operations & / or optimization coordination for business office operations (e.g., registration, coding, insurance, billing & collections, cash management, accounts payable & receivable management, payroll, financial analysis, credentialing).
Retains accountability for staff scheduling & coordination, regulatory compliance & results of key revenue cycle function(s) as assigned or delegated by business leadership.
Ensures documentation supports business office functions, including but not limited to insurance verifications and client concerns.
May serve a resource (lead), role model & / or mentor.