Surgery Center Coordinator

Kids Care Dental And Orthodontics•Elk Grove, CA

1d•Hybrid

About The Position

Kids Care Dental & Orthodontics is looking for an amazing Surgery Center Coordinator to join their team. At Kids Care Dental & Orthodontics, the focus is on creating positive dental experiences for children to foster lifelong healthy habits. They offer comprehensive services including preventive dental care, orthodontics, and oral surgery. The practice primarily serves private-pay, DentaQuest, Healthnet, and PPO insured patients. They are seeking individuals who love working with children and embody their culture of being honest, playful, lighthearted, approachable, hardworking, and compassionate. The Surgery Center Coordinator will be an integral part of the practice team, focusing on delivering a memorable and fun service experience, particularly for new patients, and ensuring parents understand the benefits of suggested treatments.

Requirements

Previous dental front office experience and/or oral surgery experience highly preferred
Knowledge of Dentrix or Planet DDS Denticon a plus
Clinical Sales Experience preferred
Experience giving technical or clinical presentations in treatment presentations
Requires strong financial acumen; experience discussing payment options, financing terms and overall comfort having sensitive financial conversations
Able to exercise good judgement and keep confidential information with discretion
Must love working with children
Excellent customer service skills
Clean, neat professional appearance
A self-starter with superb organizational skills, attention to detail, with the ability to multitask
Strong communication skills are a MUST (verbal and written)
Requires a team player who can work independently; is proactive, reliable, punctual, able to prioritize tasks and manage time
Ability to work in a fast-paced environment, supports the office culture, and stays strong under pressure
Must be able to learn quickly and have a strong desire to grow professionally
All KCD&O associates are expected to demonstrate our core values of Knowledge, Curiosity, Dependability & Ownership

Responsibilities

Call new patient consults two days in advance to make sure they received all information and answer any questions
Prepare all insurance benefit information for each patient prior to the visit
Greet family in a polite and professional manner
Provide consultation in a separate area giving parent privacy and opportunity to ask questions
Make all financial arrangements per company guidelines
Set up initial treatment appointment
Follow up on all scheduled treatments and advice doctors of status
Review schedule daily, weekly and monthly and use grides to fill open treatment times
Communicate weekly with the CPMO about any scheduling concerns (i.e. consults back log, shortage of appointments)
Communicate with doctors on a regular basis about any important developments
Submit pre-authorizations if applicable
Thank non - Kid's Care Dental doctors for referrals
Maintain confidentiality of business and patient information
Perform other duties/assignments as needed by Kids Care Dental & Orthodontics.