Surgery Center Coordinator

KIDS CARE DENTAL AND ORTHODONTICS•Lodi, CA

3d•$22 - $25•Hybrid

About The Position

Kids Care Dental & Orthodontics is seeking an enthusiastic Surgery Center Coordinator to join their team. This role is crucial in creating a memorable and fun service experience for every family, with a special emphasis on the new patient journey. The coordinator will be responsible for answering parent questions, ensuring they understand the benefits of suggested treatments, and managing financial arrangements. Kids Care Dental & Orthodontics focuses on preventive dental care, orthodontics, and oral surgery, aiming to make dental visits enjoyable for children and foster lifelong healthy habits. The company culture values honesty, playfulness, lightheartedness, approachability, hard work, and compassion. They are looking for individuals who bring positive energy and enjoy making a difference in children's lives.

Requirements

Previous dental front office experience and/or oral surgery experience highly preferred.
Knowledge of Dentrix or Planet DDS Denticon is a plus.
Clinical Sales Experience preferred.
Experience giving technical or clinical presentations in treatment presentations.
Requires strong financial acumen; experience discussing payment options, financing terms and overall comfort having sensitive financial conversations.
Able to exercise good judgment and keep confidential information with discretion.
Must love working with children.
Excellent customer service skills.
Clean, neat professional appearance.
A self-starter with superb organizational skills, attention to detail, with the ability to multitask.
Strong communication skills are a MUST (verbal and written).
Requires a team player who can work independently; is proactive, reliable, punctual, able to prioritize tasks and manage time.
Ability to work in a fast-paced environment, supports the office culture, and stays strong under pressure.
Must be able to learn quickly and have a strong desire to grow professionally.
All KCD&O associates are expected to demonstrate our core values of Knowledge, Curiosity, Dependability & Ownership.

Nice To Haves

Knowledge of Dentrix or Planet DDS Denticon
Clinical Sales Experience
Experience giving technical or clinical presentations in treatment presentations

Responsibilities

Call new patient consults two days in advance to confirm information and answer questions.
Prepare insurance benefit information for each patient prior to their visit.
Greet families politely and professionally.
Provide consultations in a private area to ensure parent privacy and encourage questions.
Make all financial arrangements according to company guidelines.
Set up initial treatment appointments.
Follow up on all scheduled treatments and update doctors on their status.
Review schedules daily, weekly, and monthly, utilizing grids to fill open treatment times.
Communicate weekly with the CPMO regarding any scheduling concerns, such as consult backlogs or appointment shortages.
Communicate regularly with doctors about important developments.
Submit pre-authorizations if applicable.
Thank non-Kid's Care Dental doctors for referrals.
Maintain confidentiality of business and patient information.
Perform other duties as assigned by Kids Care Dental & Orthodontics.