Business Office Coordinator / Collector / Biller

Acadia HealthcareEl Paso, TX

About The Position

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections. This role involves auditing admission packets, verifying benefits and patient demographic information in the patient accounting system. The position also includes financial counseling for patients and/or guarantors, collecting out-of-pocket expenses, and providing information on benefits and financial obligations. Additionally, the role requires completing financial disclosure paperwork, adjustment forms, and promissory notes, as well as updating various logs and reviewing data with the Board of Directors.

Requirements

  • High school diploma or equivalent required.
  • Three or more years' experience in related field required.
  • Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

  • Auditing admission packets and verifying benefits along with all patient demographic information in the patient accounting system.
  • Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc).
  • Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
  • Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
  • Complete adjustment forms for any charity or administrative adjustments for approval.
  • Complete promissory notes for patients that request payment arrangements.
  • Update daily the upfront collection log, charity log, and admin adjustment log.
  • Review with BOD on a weekly basis.
  • Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
  • Perform other functions and tasks as assigned.
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