Business Office Clerical Assistant- Pewaukee

ORTHOPAEDIC ASSOCIATES OF WISCONSIN•Village of Pewaukee, WI

8d•Onsite

About The Position

Join Orthopaedic Associates of Wisconsin (OAW), a respected orthopedic practice focused on teamwork, excellence, and patient care. The Business Office Clerical Assistant provides essential administrative and clerical support to various Business Office departments. This role requires flexibility, organization, attention to detail, and the ability to adapt in a fast-paced environment while maintaining high standards of accuracy and professionalism. The position handles confidential information in compliance with HIPAA and other regulations.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Excel and Outlook.
Strong attention to detail, organization, and time-management skills.
Ability to prioritize and manage multiple tasks in a high-volume, fast-paced environment.
Strong verbal and written communication skills with a professional approach to working with staff and management.
Ability to work independently and collaboratively as part of a team.
Flexibility and adaptability to changing priorities and departmental needs.
Ability to consistently meet quality, productivity, and time-management expectations.
Ability to maintain confidentiality and comply with HIPAA and applicable federal and state guidelines.
Demonstrates accuracy, professionalism, and a commitment to completing assigned responsibilities and special projects.

Nice To Haves

Previous healthcare or medical office experience preferred.
Epic experience a plus.

Responsibilities

Process the daily claim run, pull workers’ compensation patient notes from patient charts, and mail or fax claims as required.
Work in the Incoming Faxes queue and distribute documents to the appropriate staff member in a timely manner.
Sort and open daily mail and place items in the appropriate biller’s mail bins.
Ensure the two primary printers are consistently stocked with white paper and claim paper.
Upload record requests to payer portals and ensure documentation is submitted appropriately.
Coordinate certified letter mailing and shipping needs for the clinic.
Prepare refund checks for mailing.
Assist with updating bad addresses identified in the weekly report.
Pull and print itemized printouts for weekly collections files for the Business Office Lead.
Pull and print required documents for court cases for the Business Office Lead.
Participate in special projects and perform additional duties as assigned.