Business Office Associate-West Palm Beach ASC-Day Shift (40 Hours)

NYU Langone Health • West Palm Beach, FL

5d

About The Position

The Business Office Associate works under the general direction of the Revenue Cycle Management team and an assigned Manager or Supervisor. The role is responsible for obtaining, scanning, and filing patient medical records, working assigned work queues, and supporting revenue cycle and patient financial needs.

The associate also supports patient experience and access by representing the NYU Langone Health Faculty Group Practice, promoting its mission, vision, and values, and following the CARES service principles. The role involves welcoming patients, communicating clearly, responding to inquiries, collaborating with colleagues and management, anticipating patient needs, supporting service recovery, and sharing opportunities to improve patient experience and access.

Requirements

• Strong knowledge of front-end hospital registration and/or practice operations.
• Knowledge of insurance verification and benefit tools, including websites.
• Ability to compose and edit logical, detailed, comprehensive, and grammatically correct correspondence.
• Ability to communicate effectively with patients, families, physicians, staff, and a wide variety of personnel.
• Knowledge of medical terminology.
• Experience and competency with varied computer hardware and software, including registration and billing systems, word processing, spreadsheets, databases, scheduling, and communications.
• Ability to handle highly confidential and sensitive matters.
• Ability to recognize problems and their implications and propose alternative solutions.
• Skill in prioritizing assignments and completing work in a timely manner.
• Skill in working independently and following through on assignments with minimal direction.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Associate's degree plus 2–3 years of experience in hospital admissions, medical records, patient accounts, or a related field.
• EPIC experience.

Responsibilities

• Scan patient financial documents and insurance information for billing purposes.
• Enter data accurately and efficiently from paper forms and digital documents.
• Verify and proofread data for accuracy and completeness, identifying and correcting errors.
• Categorize and classify data according to established guidelines and procedures.
• Follow established data entry protocols and quality control procedures.
• Maintain the confidentiality and security of sensitive data.
• Learn and adapt to new data entry systems and software as needed.
• Perform other administrative tasks as assigned.
• Maintain cooperative and professional relationships with office and clinical staff.
• Answer phones, provide information, take messages, or redirect calls to the appropriate person.
• Remain flexible regarding responsibilities when needed.
• Generate reports and perform data analysis as needed.
• Perform other related duties as required.
• Uphold NYU Langone Health's mission, vision, and values and promote excellence in the patient experience.
• Apply the CARES service principles—Connect, Align, Respond, Ensure, and Sign-Off—in patient and colleague interactions.
• Greet patients warmly and professionally, state name and role, and communicate each step of the care or interaction as appropriate.
• Collaborate with colleagues and site management to support positive experiences and timely resolution of patient interactions and inquiries, in person, by phone, or through electronic messaging.
• Anticipate patient needs, participate in service recovery using the LEARN model, and escalate issues to leadership as appropriate.
• Share ideas and observed opportunities to improve patient experience and access with appropriate leadership.
• Partner with Patient Access Center and Central Billing Office team members to support collaboration and a positive patient experience.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed