Business Office Associate

Lexington Medical Specialists • Gilbert, AZ

1d

About The Position

The Business Office Associate assists patients, visitors, providers, and office staff in a courteous and friendly manner. The role performs assigned duties efficiently and promptly while supporting positive patient flow, and serves as an office liaison when required.

The associate handles communications, scheduling, referrals, appointments, medical records, documentation, patient demographics and insurance information, charges and payments, deposits, cash-drawer maintenance, unpaid balances, financial counseling, accounts receivable, and precertification or authorization. The position also supports office operations, equipment and supplies, clerical logs and audits, coding and billing activities, correspondence, statistical reports, accounts payable, payroll, and chaperoning. The associate follows clerical policies and procedures, completes department orientation and annual training, and performs other assigned duties.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a related field involving administrative support and customer service activities; experience may be substituted by successful completion of a Medical Office Administrative Assistant certificate program.

Responsibilities

• Maintain a positive attitude and communicate tactfully with people inside and outside the practice.
• Communicate information appropriately to patients of all ages and respond to patient and office staff requests.
• Perform assigned duties and assist as required during emergencies.
• Answer and transfer telephone calls and relay orders and messages accurately and promptly.
• Schedule referrals, appointments, ancillary services, surgeries, and hospital admissions.
• Maintain medical records, electronic charts, image files, forms, and related documentation; handle faxing, copying, and incoming and outgoing mail.
• Enter, verify, and correct patient demographic and insurance information; obtain appropriate signatures and consents.
• Post charges and payments, collect office-visit payments, update daily records, make deposits, and maintain the cash drawer.
• Screen and collect unpaid balances, provide financial counseling when needed, work accounts receivable, and handle precertification and authorization.
• Operate and maintain office equipment, order supplies, maintain log sheets, and clean equipment as required.
• Complete clerical logs and audits, including those related to samples and equipment.
• Support coding and billing for E&M/basic visits, office procedures and complex visits, surgeries, and hospital services.
• Prepare correspondence and statistical reports and support accounts payable and payroll activities.
• Serve as a chaperone when required.
• Provide support and guidance regarding clerical policies and procedures.
• Complete department orientation and annual training.
• Perform other duties as assigned.

Benefits

• Day-one medical, dental, and life insurance benefits for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts (FSAs).
• 403(b) match plan enrollment starting day one; Lexington Health matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary, with optional supplemental life insurance up to three times salary.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED