Business Office Assistant

High Point University•College Village, NC

15h•Onsite

About The Position

The High Point Eye Institute at High Point University is seeking a full-time Business Office Assistant. The Business Office Assistant plays an essential role in supporting the front-end operations of the clinic. This position serves as the first point of contact for patients, providing outstanding customer service while managing patient data within the electronic health record (EHR) system, verifying insurance, and payment collection. The Business Office Assistant contributes to the efficiency of the clinic operations and may be cross trained in additional administrative or clinical support to enhance overall patient flow and support the educational mission of the institution.

Requirements

High School diploma required
1+ years of administrative experience in a professional or academic optometry setting
Ability to speak fluent English is required
Demonstrated experience with insurance verification for major vision and medical insurance companies
Proficient in understanding insurance benefits, including copays and deductibles
Proficiency with basic Microsoft Office programs, including Microsoft Word and Outlook
Experience with the use of electronic health record (EHR) systems
Strong interpersonal and communication skills
Self-motivated with a proactive approach to problem-solving and a commitment to accuracy and detail
Basic knowledge of medical billing and coding practices
Excellent organizational and time management skills, with the ability to prioritize multiple tasks effectively
Ability to work independently and collaboratively within a team of various groups of faculty, staff, students, and external partners
Knowledge in HIPAA and OSHA regulations

Nice To Haves

Spanish preferred but not required

Responsibilities

Greet and check in patients with professionalism and courtesy, ensuring a welcoming environment for the patients.
Check out patients with professionalism and courtesy, ensuring a warm final experience
Schedule, confirm, and modify patient appointments in the clinic’s electronic scheduling system
Answer phone calls, respond to inquiries, and route messages appropriately to clinic staff or faculty
Provide clear information to patients regarding appointment details, required documents, insurance coverage, and clinic policies
Verify insurance eligibility and benefits prior to the patients scheduled appointment
Creating contact lens orders within the electronic health record (EHR) system and notifying patients in a timely manner once their order has arrived
Accurately enter demographic information, including insurance details into the electronic health record (EHR) system
Completing prior authorizations for procedures or medications upon request
Assisting with patient coordination of care, including referrals to other healthcare professionals
Collect copays, deductibles, outstanding balances and self-pay fees in accordance with clinic policy
Coordinate with clinic staff, students, and faculty to ensure smooth patient flow and efficient clinic scheduling