Business Office Assistant (Part-Time)

Gem City Bone & Joint•Laramie, WY

1d•Onsite

About The Position

The primary role of the Business Office Assistant is to provide support in regard to non-technical duties throughout the Business Office department. This role is an entry-level position, providing experience for later opportunities within the Business Office.

Requirements

High School Diploma or Equivalent - Required
Seeing - Must be able to read reports and use a computer - Constant
Hearing - Must be able to hear well enough to communicate with patients, physicians, medical staff, administrative staff, insurance companies, and co-workers - Constant
Speaking - Must be able to verbally communicate with patients, physicians, medical staff, administrative staff, insurance companies, and co-workers - Constant
Grasping - Must be able to write and type - Constant
Sitting - Constant
Lifting - Must be able to lift up to 10 pounds or less - Constant

Nice To Haves

Experience in Healthcare Setting - Preferred

Responsibilities

Answer Phones: Provide information for patient inquiries, if unable, forward call to appropriate person, or take a message.
Correspond with External Facilities: Send operative reports and demographic sheets to external facilities.
Maintain Dictation Transmitting Process: Ensure prior office visits have encounter forms and correct dictation. Fix errors or blanks on operative reports.
Prep Surgical Reports: Stamp operative reports. Acquire operative reports from external facilities. Prepare surgery charge sheets. Pull operative reports for insurances requiring claims to be submitted with documentation.
Review Schedules: Go through all upcoming office visits for the following day. Ensure insurance is on file. If a patient has an unpaid balance, make a note for the front desk staff to obtain payment. Ensure all self-pay accounts have payment arrangements in place.
Scanning: Scan Explanation of Benefits into the system, along with other documentation.
Professional Image: Follow dress code. Project a pleasant and professional image per company policy. Wear identification while on duty. Come to work projecting an attitude that welcomes patients. Communicate name and role to patient.
Flexibility/Stressful Situation: Respond with flexibility to changing work load and/or assignments. Stay organized and function under stressful situations.
Working Relationships: Ability to establish and maintain effective working relationships with physicians, co-workers, and the public, that harbor a friendly, yet professional interaction. Demonstrate willingness to readily interact with other staff members and department leaders.
Initiative: Exhibit initiative and self-directed behavior. Accept responsibility for own professional growth and personal conduct by seeking knowledge in work specific areas, taking advantage of opportunities at work to observe and volunteer.
Independence: Ability to work independently, make decisions, and solve problems.
Other Duties: Perform other duties as directed/required, to ensure efficient operations of Premier Bone & Joint Centers.
Confidentiality: Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.
Attendance/Punctuality: Maintain a good attendance record and arrive to work punctually. Utilize established time clock system appropriately.
Overtime: Able to substantiate overtime, minimize overtime and adjust hours as needed.
Cell Phone Use: Cell phone may be used for business purposes only. Utilize cell phone for personal use only during breaks or meal periods out of the public eye.
Clean, Neat, Safe Environment: Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.
Office Equipment Skills/Malfunctioning Equipment: Utilizing correct/safe technique when using equipment and notify manager of malfunctioning equipment.