Business Office Assistant and Concierge

PACS

5d•Onsite

About The Position

Our Business Office Assistant and Concierge will serve as our receptionist while also overseeing business functions of our senior living community at Parkway Assisted Living and Memory Care in Henderson. We are seeking a candidate with administrative experience, including onboarding new hires, payroll processing, and overseeing AR/AP, in addition to outstanding customer service skills for our main reception. In addition to these skills, an all-around team player who enjoys engaging with our residents, their families, and our community, will be given priority in our recruitment process.

Requirements

Must possess, as a minimum, a high school diploma or GED.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers and employees.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Basic knowledge of Microsoft Suite products, clerical functions and multi- line phone system.

Nice To Haves

Previous administrative assistant or office administration experience preferred.
Experience in senior living helpful.

Responsibilities

Provide general administrative and clerical support.
Greet and welcome residents, family members, and other visitors with a friendly and positive demeanor.
Answer telephone calls and take messages or forward calls.
Check visitors in and direct or escort them to specific destinations.
Agree not to disclose residents’ protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.
Maintain the confidentiality of all resident care information including protected health information.
Report known or suspected incidents of unauthorized disclosure of such information.
Obtain deposits for new move ins.
Assist with managing resident trust, including printing, and distributing monthly statements.
May attend stand-up meetings at the request of the Executive Director.
Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.
Generates monthly billing statements, including AR/AP reports and duties.
Undertake collection activity for bad debts.
Inform other employees of visitors’ arrivals and cancellations.
Maintain visitor sign- in log.
Handle incoming and outgoing mail
Schedule appointments and maintain meeting room bookings.
Maintain and tidy the concierge area.
Perform other duties as assigned.