Business Manager - XP Analytics, CX and Navigation

Capital One • McLean, VA

21h • $149,800 - $205,100

About The Position

This role is within the Experience Platforms Analytics (XPA) team and serves the broader Enterprise Consumer Products organization. You will have the opportunity to lead analysis focused on optimizing our customer relationships by leveraging data to influence and measure how customers find information and navigate through digital experiences. You would be responsible for analytical recommendations for driving and optimizing EASE Information Architecture (IA) and navigation outcomes to maximize customer and business value through digital channels.

Requirements

• At least 3 years of professional experience performing analysis
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in analysis
• 2+ years of experience in financial services
• 1+ year of experience in consulting
• 2+ years of experience in people management
• Previous consulting experience is a plus

Responsibilities

• Drive Navigation Strategy & Agenda: Create the EASE Navigation analytics agenda. Identify the most powerful ways to measure app and web IA, define requirements for needed data instrumentation, and partner with product/tech teams to implement them.
• Develop the Destination Vision: Co-develop the destination vision for EASE Navigability with product partners, defining what that destination looks like, how to measure it, and how to bridge the gap from where we are today.
• Lead Product Experimentation: Ideate, design, and implement A/B experimentation to test feature effectiveness—including key hypotheses, supporting metrics, and credit risk implications. Monitor experiments post-launch, interpret results, and socialize insights to advance the digital navigation strategy.
• Own Digital Customer Analytics: Monitor, analyze, and develop insights on key customer navigation metrics to measure and quantify success, serving as the analytical SME for Product and LOB teams.
• Advocate for the Customer: Act as a critical thought partner to champion intuitive user experiences, leveraging data to remove friction and advance Capital One’s digital strategy.
• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level