Manager CX Analytics
GEODIS•Brentwood, TN
•Hybrid
About The Position
The Manager of CX Analytics leads the evolution of GEODIS’ client-facing analytics, digital tools, and AI capabilities. This role manages a team responsible for delivering accurate, scalable reporting while building intelligent, insight-driven solutions that enhance the customer experience. The person in this job acts as the bridge between data, technology and operations and ensures that GEODIS delivers a modern, proactive, and digitally enabled client partnership.
Requirements
- 4–6+ years in analytics, supply chain, logistics, or data-driven client experience roles
- Proven experience owning client-facing reporting, dashboards, and data ecosystems (E.g. Power BI)
- Strong track record of data accuracy and governance
- Demonstrated exposure to advanced analytics or AI / automation initiatives
- Ability to translate business needs into scalable digital solutions and insights
- Strong leadership skills to develop and manage a team of analysts
- Strong communication skills to serve as the connector across Client Experience, Operations, IT and Engineering
- Strong technical skills to own the digital and data ecosystem.
Responsibilities
- Lead development and governance of all client-facing analytics, dashboards, and ensure data accuracy, KPI alignment, and consistency across all systems
- Drive AI-enabled insights to proactively identify risks, opportunities, and performance gaps
- Manage and develop a high-performing analytics team with clear standards
- Design and enhance digital client experiences that improve transparency
- Partner with leadership to translate data into strategic recommendations
- Standardize reporting frameworks, tools, and methodologies across accounts
- Act as the primary owner of analytics tools ecosystem (Power BI, SFDC reporting, AI tools, etc.)
- Other duties as required and assigned
- Supports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR and Sustainability
Benefits
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and paternity leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
