Business Manager - Consumer Travel

Capital One • McLean, NY

1d • $149,800 - $205,100

About The Position

The Business Manager - Consumer Travel will deliver data and insights to advance Capital One Travel. The role establishes and maintains regular monitoring of business performance metrics, analyzes drivers of consumer booking behavior to identify growth opportunities, develops data-driven strategies to improve margins and increase booking volumes, and partners with Product teams to provide analytics for major business initiatives. Strong SQL skills are important and expected to be used from the start.

As a Business Analysis Manager at Capital One, the employee applies strategic and analytical skills to major business challenges, works with professionals to develop and test strategies that affect business results, and contributes in a collaborative environment that encourages responsibility, continuous learning, and innovation. The role may manage and develop one to two analysts and involves work across product, marketing, credit risk, execution, and enterprise partnerships.

Requirements

• At least 3 years of professional experience performing analysis.
• Currently holds or is obtaining, with completion by the scheduled start date, a bachelor's or master's degree in a quantitative field, or an MBA with a quantitative concentration.
• Strong SQL skills, ready to apply immediately.
• Demonstrated analytical decision-making and problem-solving, with strong quantitative and conceptual thinking skills.
• Strong business judgment, leadership, and integrity, including responsible decision-making.
• Ability to build and leverage high-performing teams and business partnerships, foster innovation, drive decisions, hold partners accountable, and deliver results.
• Strong written and oral communication, strategic influencing, interpersonal, and negotiation skills.
• Results orientation and ability to execute short- and long-term goals in uncertain, fluid environments.
• Track record of thriving in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• At least 5 years of experience in analysis.
• At least 2 years of experience in financial services.
• At least 1 year of experience in consulting.
• At least 2 years of experience in people management.
• Previous consulting experience.

Responsibilities

• Establish and maintain regular monitoring of critical business performance metrics.
• Analyze key drivers of consumer booking behavior to identify growth opportunities.
• Develop data-driven strategies to optimize business outcomes, including improving margins and increasing volumes.
• Partner with Product teams to provide analytics for major business initiatives.
• Develop business strategies to drive growth, profitability, and competitive success amid changing consumer and regulatory demands.
• Potentially manage, coach, and develop one to two analysts and support associate development and retention.
• Develop and implement product and pricing strategies, and lead product-level modeling and analytics.
• Lead direct-to-consumer marketing efforts for selected products and develop strategic intent for products distributed through retail channels.
• Develop targeted insights to inform new customer experiences, technology, concepts, and go-to-market strategies.
• Improve credit performance by connecting future consumer credit trends to historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
• Manage and sequence delivery of business intent, develop business requirements, execute product strategy, and oversee multiple projects and programs.
• Partner with IT, Sales, Operations, Finance, and other teams to improve quality, volume, service, and profitability.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager