Business Manager

Kimball Electronics•Jasper, IN

13d•$120,000 - $150,000•Remote

About The Position

The Business Manager is part of Kimball Electronics Shared Services and serves as the main contact between assigned customers and Kimball Electronics, coordinating the customer interface with Kimball plants and headquarters. The role supports growth by communicating Kimball’s value proposition and executing strategies to build long-term relationships with existing OEM customers in the industrial market segment. It works across organizational levels and involves national and global travel to provide customers with a coordinated experience. The position is remote within the United States, ideally in Arizona, Nevada, Utah, or the surrounding region, with work performed from a home office when not traveling. Candidates in certain states are not being considered, as listed in the posting. During the first 6 months, the Business Manager learns Kimball’s culture, processes, facility capabilities, customer management model, quote development process, account tools, and customer processes. The role also develops customer relationships through onsite visits, learns current account strategies and activities, develops strategy statements, and assumes responsibility for existing launches. From 6 to 18 months, the Business Manager manages periodic business reviews, scorecards, and action plans; guides the customer management model; identifies opportunities within current accounts; takes full ownership of assigned accounts; and drives strategic growth, positive cash flow, timely accounts receivable, and productivity plans. Longer term, the role leads business development improvement processes and supports at least two accounts. The company seeks someone with electronics manufacturing knowledge or experience and technical training, while also considering candidates with demonstrated performance in program management, marketing strategies, and team leadership. Success requires self-motivation, strong communication, a positive attitude, and the ability to build durable customer relationships.

Requirements

Willingness to travel nationally and globally.
Ability to work remotely.
An engineering degree, or relevant experience in electronics manufacturing, business development, or program management.
Relevant industry work experience establishing long-term customer relationships at personal and professional levels.
Excellent negotiation skills.
Experience working with customers, suppliers, and operations, with exposure to Lean/Six Sigma processes and techniques.
At least 3 years of experience leading teams without direct reports.
Ability to work with all levels of customers and Kimball’s organization.
Ability to guide specific projects and account teams.
Detail-oriented and responsive to customer and Kimball operational needs.
Ability to develop and articulate creative solutions to operational and commercial issues.
Self-motivation, excellent communication skills, a positive attitude, and ability to develop long-term relationships.

Responsibilities

Serve as the main contact between customers and Kimball Electronics, coordinating the interface between customers, Kimball plants, and headquarters.
Communicate Kimball’s Package of Value and implement strategic plans to build long-term relationships with existing OEM customers in the industrial market.
Travel nationally and globally to visit customers and company locations.
Learn Kimball Electronics’ philosophies, culture, processes, facility capabilities, customer management model, and quote development process.
Build partnerships with important customer personnel through regular onsite visits.
Learn and use account-management tools and processes, including Business Warehouse, forecast management, SAP, and the Quote Model.
Learn customer processes, including S&OP, E&O claims, and accounts receivable.
Understand existing customer account strategies, projects, actions, and issues; develop strategy statements.
Assume responsibility for existing launch activities.
Manage periodic business reviews, scorecards, and action plans.
Guide the customer management model in accordance with Kimball’s philosophy.
Identify additional opportunities within assigned customer accounts and take full ownership of account assignments.
Create and guide plans for continued profitable strategic growth, positive cash flow, and on-time accounts receivable.
Improve productivity plans for each customer assignment.
Identify and lead business development improvement processes.
Support at least two accounts over the longer term.
Guide specific projects and account teams, and develop and articulate creative solutions to operational and commercial issues.