Business Manager - Fixed Term Contract 6 months

HSBC • Geneva, IL

1d

About The Position

The opportunity : Business Manager Being part of HSBC in Switzerland, you’ll help evolve and grow our business. The job holder will be responsible for managing, analyzing and prioritizing of all requests coming to HSBC Private Banking Rebalancing Approval mailbox. The role performs a qualitative review of requests, coordinates timely feedback to Front Office, and escalates matters to Senior Management where required, including any potential complaints or incidents. Are you interested ? Do you have Do you have strong analytical and prioritization skills? Do you enjoy to be part of a cohesive team ? If you answered yes to any of these questions, we want to hear from you! What you will do: Manage, analyze, and prioritize all requests received via the Private Banking Rebalancing Approval mailbox. Each request is reviewed through a qualitative assessment and, where required, escalated and submitted to Senior Management. Reviewing and analyzing all requests received in the rebalancing mailbox. Validating that the information provided is accurate, complete, and sufficient to support assessment and decision-making. Escalating cases to Senior Management when required. Tracking requests end-to-end to ensure timely feedback is provided to Front Office. In this role you will: Support Front Office on their request to Private Banking rebalancing approvals. Support Management to ensure forms /requests received are accurate and sufficient level of information is provided to allow them assessing them. Escalate to Head of Client Lifecyle Management and/or Business Management any potential complaints, incidents. Monitor any potential actions required by Management. Work closely with first and second line of defense on these requests. Maintain HSBC internal control standards. Regular contact with all Front Office teams and Senior Managers across functions. Being the point of contact for various queries to Front Office and acting on those immediately. Build and maintain positive and productive working relationships with key stakeholders across Private Banking. Always demonstrate HSBC values and build strong teamwork across the business. Ensure that any data input is dealt with in a timely manner and in correct and consistent format. Achieve compliance with all Group Standards, manuals and guidelines. Ensure smooth coordination between various departments.

Requirements

• English fluency, written and spoken.
• Strong written and oral communication skills.
• Good networking skills.
• Highly structured, organized and pro-active personality with ability to work under pressure in a matrix environment.
• Independent, pro-active and flexible way of working.
• Discretion as access to sensitive information.
• Strong business knowledge and orientation.
• Good knowledge of risk management and controls.
• Proven proficiency in in Business Management or Front Office role.
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Nice To Haves

• French knowledge would be a plus.
• University degree is preferred.
• Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

Responsibilities

• Manage, analyze, and prioritize all requests received via the Private Banking Rebalancing Approval mailbox.
• Reviewing and analyzing all requests received in the rebalancing mailbox.
• Validating that the information provided is accurate, complete, and sufficient to support assessment and decision-making.
• Escalating cases to Senior Management when required.
• Tracking requests end-to-end to ensure timely feedback is provided to Front Office.
• Support Front Office on their request to Private Banking rebalancing approvals.
• Support Management to ensure forms /requests received are accurate and sufficient level of information is provided to allow them assessing them.
• Escalate to Head of Client Lifecyle Management and/or Business Management any potential complaints, incidents.
• Monitor any potential actions required by Management.
• Work closely with first and second line of defense on these requests.
• Maintain HSBC internal control standards.
• Regular contact with all Front Office teams and Senior Managers across functions.
• Being the point of contact for various queries to Front Office and acting on those immediately.
• Build and maintain positive and productive working relationships with key stakeholders across Private Banking.
• Always demonstrate HSBC values and build strong teamwork across the business.
• Ensure that any data input is dealt with in a timely manner and in correct and consistent format.
• Achieve compliance with all Group Standards, manuals and guidelines.
• Ensure smooth coordination between various departments.

Benefits

• We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.
• HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate.
• Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.
• HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland.
• HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.
• Being open to different points of view is important for our business and the communities we serve.
• At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
• If you have a need that requires accommodations or changes during the recruitment process, please let us know.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level