Business Manager, ATM & Cash Strategy

Capital One • Richmond, VA

1d • $149,800 - $171,000

About The Position

The Business Manager will work on Capital One’s ATM and Cash Strategy Team within the Market Strategy organization. The team focuses on improving customer experience and cash access, and on creating economic and customer value across the company’s physical network of ATMs, branches, and Cafes. The role spans quantitative analysis and experience-driven judgment, collaborative problem-solving, stakeholder management, and strategic recommendations for physical locations and ATM operations.

The role develops strategies to improve ATM availability, explores marketing opportunities through ATMs, and analyzes the future ATM network using available data. It also works with retail bank teams to shape daily operations and broader location strategy. The position offers exposure to teams including Market and Product, Finance, Market Planning, Design, Construction, External Affairs, Real Estate Transactions, GIS, and Operations. Special projects may include growth optimization, customer interaction strategies, budget planning, executive dashboards and presentations, KPI development, and financial modeling.

The Business Manager develops and executes strategies to support growth, profitability, and competitive success amid changing consumer and regulatory demands. The role uses analytics to make decisions and develop recommendations, manages multiple projects and programs, and works with partners across Capital One to improve operating costs, deposit lift, and customer experience. It may include mentoring, coaching, and developing one or two analysts.

Requirements

• At least 3 years of professional experience performing analysis.
• Currently has, or is obtaining by the scheduled start date, a bachelor's degree in a quantitative field or a master's degree in a quantitative field or an MBA with a quantitative concentration.
• Strong quantitative orientation and a proven ability to make decisions and solve problems using analytics.
• Strong business judgment, leadership in ambiguous situations, and integrity.
• Excellent written and oral communication skills, strategic influencing skills, and the ability to build agreement through interpersonal and negotiation skills.
• Ability to thrive in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree in business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 5 or more years of experience in analysis.
• 2 or more years of experience in financial services.
• 1 or more year of experience in consulting.
• 2 or more years of experience in people management.
• Previous consulting experience.

Responsibilities

• Develop strategies to improve ATM availability in support of Operations.
• Collaborate with stakeholders on a strategy for marketing through ATMs to support PBR growth and Cafe engagement, and quantify its impact.
• Analyze ATM network strategy and use data to guide decisions about physical presence, value and costs, and lease renewal terms; build and refine models.
• Work with retail bank teams to develop proposals affecting daily operations and broader physical presence strategy.
• Develop business strategies that support growth, profitability, and competitive success amid changing consumer and regulatory demands.
• Manage and sequence delivery of business intent, develop business requirements, and execute location strategy.
• Oversee multiple projects and programs concurrently, foster innovation, drive decisions, hold business partners accountable, and deliver results.
• Work with colleagues across Capital One to improve operating costs, deposit lift, and customer experience.
• Build and leverage the capabilities of high-performing teams and enterprise business partners.
• May mentor, coach, and develop one or two analysts.
• Contribute to special projects such as growth optimization projections, customer interaction approaches, budget planning, SLT dashboards, Board and CEO presentations, KPI development, and financial model refinement.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager