Business Manager

Prg Real Estate Management•Richmond, VA

7d•Onsite

About The Position

The Business Manager supports the Property Manager in asset management, on-site accounting, and apartment leasing, and serves as the person in charge when the Property Manager is absent. The role assists with directing and administering assigned residential property operations, including budgeting, management, marketing, maintenance programs, computer operations, policies and procedures, and human resources functions, with the goal of achieving property profitability and department objectives. The Business Manager supervises on-site staff and performs a broad range of financial, leasing, resident-relations, administrative, marketing, and property oversight duties. The role also helps ensure that the property and its operations comply with company policies and applicable housing laws. Floating positions require travel between assigned properties.

Requirements

Minimum of two years of property management experience or equivalent.
Knowledge of all phases of leasing and resident retention.
Demonstrated experience delivering exceptional customer service.
Ability to follow directives and work with minimum supervision.
Superior written and verbal communication skills.
Ability to see a project through to completion.
Ability to interact positively with residents, employees, vendors, and the general public.
Basic arithmetic skills.
Ability to pay close attention to detail and adhere to strict deadlines.
Excellent follow-up and follow-through skills.
Organizational skills to manage multiple, shifting priorities effectively.
Ability to work as a team member.
Proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and Word.
High school diploma or equivalent required.
Ability to maintain high ethical standards.
Ability to work overtime, evenings, weekends, or holidays as necessary.
For floating positions, ability and willingness to travel between assigned properties.

Nice To Haves

A four-year BA/BS degree in Marketing, Sales, or a related field is preferred.

Responsibilities

Hire, terminate, train, motivate, and supervise on-site staff; conduct orientation and performance reviews, review and approve timesheets, and advise staff on procedures and guidelines.
Maintain a professional and friendly atmosphere in the leasing office and other areas where prospective residents meet staff.
Coordinate preparation of the annual business plan and short- and long-range plans in accordance with department policy and property objectives.
Maintain accurate resident records; update rents, deposits, and resident and prospect charges daily; and update reports on move-out notices and resident activity for the Property Manager.
Process resident move-ins and move-outs in Yardi; handle security deposit dispositions, pursue outstanding former resident accounts, and refer non-collectible accounts to collections.
Manage accounting, rent collections, coordination of the local legal process, month-end closing, and Yardi procedures.
Organize and file reports, leases, and paperwork; maintain daily, weekly, and monthly management records; and submit required weekly and monthly reports to the corporate office.
Assist with preparing and completing purchase orders and invoices.
Perform the duties and responsibilities of a Marketing Representative, including coordinating creative marketing programs involving newspaper advertising, realtor and corporate contacts, and resident referrals.
Sign leases and obtain prior approval when required by company policy and procedure.
Establish and maintain resident-relations programs; work on monthly lease renewals; and ensure lease files are complete and lease paperwork is properly executed.
Perform human-resources administration for property employees when necessary or assigned, and help maintain a competent, well-trained staff.
Assist the Property Manager with training Marketing Representatives.
Immediately report liability and community incidents to the corporate office; ensure workers’ compensation claims are reported and required paperwork is completed.
Ensure buildings, grounds, public areas, roads, parking areas, recreational facilities, and laundry rooms are maintained according to policy; take corrective action when conditions are unsatisfactory.
Inspect the community while on the grounds, pick up litter, report service needs to maintenance staff, and inspect move-ins, move-outs, or vacancies when requested.
Maintain liaison with community officials and track relevant local governmental issues affecting property operations; report these issues to senior management and the corporate office.
Perform additional assignments as directed by the Property Manager and Regional Director.
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws pertaining to housing.