Business Manager for Transportation

Liberty University • Lynchburg, VA

2d • Onsite

About The Position

The Business Manager for Transportation Services provides financial, compliance, and administrative leadership to ensure safe, efficient, and cost effective transportation operations at Liberty University. This role oversees the Motor Pool, Approved Drivers program, and Service Advisors, serving as the department’s primary steward of budgets, internal controls, asset management, and policy enforcement. The Business Manager develops and monitors the department’s operating and capital budgets, manages cost recovery and utilization for the Motor Pool, ensures full compliance with driver authorization and risk management requirements, and standardizes maintenance business processes including work orders, invoices, warranties, and vendor coordination. The Business Manager strengthens operational accountability by maintaining audit ready documentation, enforcing university policies, and supporting fleet lifecycle planning through data driven analysis. This role supervises administrative and service facing staff, drives process improvements, and partners closely with Finance, Risk Management, Procurement, and the Assistant Director to ensure transportation operations align with Liberty University’s commitment to stewardship, safety, and operational excellence. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 1) Financial Stewardship & Analytics (35%) Own annual budget development, forecasting, and variance analysis for Transportation Services (operating and capital). Manage chargebacks, cost allocations, and rate models for Motor Pool utilization; recommend pricing updates to ensure cost recovery and fairness across departments. Produce monthly/quarterly executive dashboards (spend, unit cost, utilization, downtime, compliance status, incident costs). Lead capital planning and fleet lifecycle modeling (replace/repair decisions, TCO, depreciation, warranty capture). 2) Compliance, Risk, & Policy Governance (25%) Serve as process owner for the Approved Drivers program: eligibility standards, MVR/background verification workflows, training completions, documentation retention, and renewal cadence. Maintain audit‑ready records for vehicle inspections, maintenance, warranties, recalls, incidents, and driver authorizations, coordinate with Risk Management, Finance, and Legal on claims and policy updates. Establish and enforce departmental SOPs (reservations, keys, fueling, accident reporting, vendor selection thresholds, emergency procedures). Ensure procurement compliance (competitive quotes, contract adherence, COIs) and internal controls (segregation of duties, approval hierarchies). 3) Motor Pool Oversight (20%) Lead business operations for the Motor Pool: reservation policy, eligibility, utilization optimization, and asset custody. Monitor fleet size/mix, assignment, and right‑sizing recommendations using utilization, cost, and downtime analytics. Oversee damage and loss processes (documentation, billing, recovery) and customer service standards for campus partners. Partner with maintenance leadership to minimize downtime and align shop capacity with Motor Pool demand. 4) Service Advisors & Maintenance Business Processes (15%) Supervise Service Advisors to ensure accurate triage, estimate quality, parts sourcing strategy, and timely communication with requestors. Standardize work order coding, labor/parts controls, warranty/recall capture, and vendor performance SLAs. Validate compliance with preventive maintenance (PM) schedules and regulatory inspections; escalate at‑risk units. 5) Leadership, Collaboration, & Continuous Improvement (5%) Coach and develop direct reports; set goals and conduct performance reviews. Lead or contribute to cross‑functional projects (e.g., telematics, routing, sustainability, safety campaigns, emergency readiness). Drive process improvement initiatives (Lean/Kaizen) to reduce cost, cycle time, and error rates. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.

Requirements

• High school diploma with 5+ years of relevant experience or a bachelor’s degree with 2+ years relevant experience, in fields such as business management, financial analysis, fleet/transportation administration, or operations finance
• Demonstrated expertise with budgeting, forecasting, cost accounting, and internal controls.
• Experience managing compliance heavy programs (e.g., driver authorization, safety, risk documentation).
• Proficiency in ERP/financial systems and fleet/maintenance software (CMMS/asset management), and advanced Excel/analytics skills.
• Supervisory experience leading administrative or service facing teams
• To obtain LU-approved driver certification, individuals must be 21 years of age or older, possess a valid driver’s license with a minimum of five (5) years of documented driving history, and maintain a clean driving record.

Nice To Haves

• Experience in higher education, public sector, or large campus operations.
• Familiarity with risk management, insurance claims workflows, and audit processes.
• Knowledge of fleet lifecycle economics, PM programs, and telematics/GL coding standards.
• Bachelor’s degree in business, Finance, Supply Chain, Public Administration , or related field

Responsibilities

• Financial Stewardship & Analytics (35%) Own annual budget development, forecasting, and variance analysis for Transportation Services (operating and capital). Manage chargebacks, cost allocations, and rate models for Motor Pool utilization; recommend pricing updates to ensure cost recovery and fairness across departments. Produce monthly/quarterly executive dashboards (spend, unit cost, utilization, downtime, compliance status, incident costs). Lead capital planning and fleet lifecycle modeling (replace/repair decisions, TCO, depreciation, warranty capture).
• Compliance, Risk, & Policy Governance (25%) Serve as process owner for the Approved Drivers program: eligibility standards, MVR/background verification workflows, training completions, documentation retention, and renewal cadence. Maintain audit‑ready records for vehicle inspections, maintenance, warranties, recalls, incidents, and driver authorizations, coordinate with Risk Management, Finance, and Legal on claims and policy updates. Establish and enforce departmental SOPs (reservations, keys, fueling, accident reporting, vendor selection thresholds, emergency procedures). Ensure procurement compliance (competitive quotes, contract adherence, COIs) and internal controls (segregation of duties, approval hierarchies).
• Motor Pool Oversight (20%) Lead business operations for the Motor Pool: reservation policy, eligibility, utilization optimization, and asset custody. Monitor fleet size/mix, assignment, and right‑sizing recommendations using utilization, cost, and downtime analytics. Oversee damage and loss processes (documentation, billing, recovery) and customer service standards for campus partners. Partner with maintenance leadership to minimize downtime and align shop capacity with Motor Pool demand.
• Service Advisors & Maintenance Business Processes (15%) Supervise Service Advisors to ensure accurate triage, estimate quality, parts sourcing strategy, and timely communication with requestors. Standardize work order coding, labor/parts controls, warranty/recall capture, and vendor performance SLAs. Validate compliance with preventive maintenance (PM) schedules and regulatory inspections; escalate at‑risk units.
• Leadership, Collaboration, & Continuous Improvement (5%) Coach and develop direct reports; set goals and conduct performance reviews. Lead or contribute to cross‑functional projects (e.g., telematics, routing, sustainability, safety campaigns, emergency readiness). Drive process improvement initiatives (Lean/Kaizen) to reduce cost, cycle time, and error rates. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED