Operations Manager, Lime for Business

Lime • Jacksonville, FL

2d • Onsite

About The Position

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.

Lime is hiring an Operations Manager to lead onsite operations for a strategic Lime for Business campus program. This is a hands-on leadership role for someone who thrives in a service-oriented, fast-paced environment and is energized by building operational excellence on the ground.
You will oversee daily fleet operations, including a dynamic rebalancing program, coach and develop a small local team, and ensure the program consistently delivers a safe, dependable, and well-run experience for riders and partner stakeholders. This role requires strong judgment, attention to detail, and the ability to balance frontline execution with cross-functional collaboration. You will partner especially closely with the Lime for Business Customer Success Manager and senior business leadership to ensure the operation supports broader account goals and reflects Lime’s standards for quality and innovation.
This is an ideal opportunity for a developing leader who wants meaningful ownership today and the chance to help define how Lime scales high-touch campus operations over time.
This is a warehouse-based position that requires an onsite presence during assigned business hours.

Requirements

• 4+ years of experience in operations, logistics, consulting, service delivery, hospitality, transportation, or similar fields.
• 2+ years of people management experience, including hiring, coaching, developing, and motivating frontline or early-career employees.
• Demonstrated success driving operational excellence in a fast-paced, high-accountability environment.
• Strong understanding of metrics and KPIs, with the ability to identify performance drivers and take action to improve results.
• Comfortable working in a hands-on operational setting and willing to roll up your sleeves to keep things running smoothly.
• Strong cross-functional collaborator who can work effectively with account-facing teams, operational partners, and senior business leaders.
• Excellent communicator with the ability to present clearly and credibly to senior stakeholders using both data and sound operational judgment.
• Analytical and detail-oriented, with strong Excel or Google Sheets skills; SQL is a plus.
• Strong problem solver with the ability to navigate ambiguity, prioritize effectively, and make thoughtful decisions in real time.
• Customer-minded and relentlessly curious, with a strong instinct for understanding what riders and partners need.
• Self-motivated, energetic, and eager to grow in a role with meaningful ownership and evolving scope.

Nice To Haves

• Experience in healthcare, campus, enterprise, transportation, mobility, or other complex onsite operating environments is a plus.

Responsibilities

• Own and manage day-to-day operations for a Lime for Business campus deployment, ensuring strong performance against operational KPIs, service expectations, and rider experience goals.
• Lead a local team of 5–10 frontline operations and mechanic staff, providing coaching, structure, and clear accountability while fostering a positive, inclusive, and safety-first team culture.
• Ensure fleet readiness across the campus, including vehicle availability, charging, maintenance coordination, rebalancing, cleanliness, and overall operational uptime.
• Use data to identify trends, solve operational issues, improve processes, and enhance the customer and rider experience.
• Serve as the onsite operational leader and trusted point of contact for key internal and external stakeholders, representing Lime with professionalism in a complex partner environment.
• Partner closely with the Lime for Business Customer Success Manager to support partner needs, prepare for reviews, address service issues, and ensure strong day-to-day coordination.
• Collaborate with the VP & GM of Lime for Business and cross-functional teams to surface insights, resolve challenges, and improve operational performance.
• Lead local operations in compliance with health, safety, quality, and environmental standards, partnering with Facilities and Environmental, Health and Safety teams as needed.
• Champion rider and vehicle safety as the top operational priority, including incident response, process adherence, training, and continuous improvement.
• Build and refine repeatable operating procedures that improve consistency, reliability, and scalability across campus operations.
• Support launches, onsite activations, special events, and periods of variable demand with strong planning and disciplined execution.
• Help identify opportunities to improve how Lime for Business operates in complex campus settings and contribute to broader operational best practices.

Benefits

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
• Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
• Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
• Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
• Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed