Navigator for Housing, Food, Transportation

OLV Human Services•Lackawanna, NY

1d•Hybrid

About The Position

Join OLV Human Services as a Navigator – Housing, Food, and Transportation to connect individuals and families with essential resources. This role involves case management, advocacy, and support for the Social Care Navigation (1115 Waiver) program, focusing on housing, food, and transportation assistance. Responsibilities include coordinating services, initiating payments, stocking the food pantry, and communicating with landlords and utility companies.

Requirements

Bachelor’s degree in social work, public health, human services, or a related field preferred.
Experience in case management, care coordination, or a similar role within social services or healthcare.
Previous experience in eligibility screening, social services, or healthcare preferred.
NYS Driver’s License
New Hire Orientation
All 1115 Screener and Navigation trainings by WNYICC

Nice To Haves

Knowledge of community resources and 1115 Waiver program guidelines.
Proficiency in Microsoft Office and electronic health record (EHR) systems.
Excellent interpersonal and communication skills, with the ability to work with diverse populations.
Strong organizational, problem-solving, and advocacy skills.
Ability to work independently and manage multiple tasks efficiently.

Responsibilities

Serve as the primary point of contact for individuals with social health needs in housing, food, and/or transportation ensuring consistent communication.
Coordinate and schedule services, appointments, and follow-ups for participants.
Document progress and action taken with each referral and every interaction in the WNY Integrated Care IT platform, as required.
Initiate payments through WNYICC Social Care Platform and OLV HS according to fee schedule and eligibility.
Conduct In-Home Assessments with community members as needed.
Handle customer questions and concerns with excellent customer service, empathy, and patience.
Attend WNY Integrated Housing/Nutrition/Transportation Workgroup.
Participate in staff meetings, training, and quality improvement initiatives.
Demonstrates excellent customer service on phone, in-person, via email and in all aspects.
Educate participants on available program benefits and rights under the 1115 Waiver/ Social Care Navigation.
This position is responsible for working within WNY Integrated Care social care technology and transportation platforms.
Advocate for participants to ensure they receive timely and equitable access to care and services.
Monitor participant progress and outcomes.
Collaborate with service providers, agencies, and other stakeholders to create a seamless care experience.
Maintain accurate and detailed documentation of all participant interactions and service coordination efforts in compliance with program policies and HIPAA regulations.
Participate in staff meetings, training, and quality improvement initiatives.
Any other duties assigned by Supervisor

Benefits

Flexible schedule
Casual dress code
Paid training
OLV Tuition Reimbursement up to $7,200
Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program
Dental & Outpatient Mental Health services
Up to $180 annual gym reimbursement
Employee referral program
Mileage reimbursement per IRS rate
Paid Holidays
Paid Time Off (PTO)
Health, dental & vision insurance options
Paid employer sponsored life insurance
Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse completes too!