Business Manager, Bank Fraud Defense
About The Position
As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Join a team dedicated to protecting the financial well-being of millions of customers. At the heart of this mission is a simple promise: every decision we make must be fair, fast, and accurate. We are seeking a visionary Manager to lead our "Architecting for Accuracy" pillar, a strategic initiative to build a new foundation of trust and safety into our operations. You will be the business architect responsible for creating a world-class decisioning ecosystem that minimizes incorrect blocks on good customers while swiftly protecting those in need. You will lead the charge to re-imagine our quality control frameworks, build intelligent feedback loops that learn from every customer interaction, and implement proactive "guardrails" that create a seamless and secure banking experience. This is a highly visible, strategic role where you will partner with leaders across Product, Operations, and Risk to redefine what "well-managed" means in an AI-powered world.
Requirements
- Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
- At least 2 years of experience in analysis
Nice To Haves
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
- 5+ years of experience in analysis
- 2+ years of experience in financial services
- 1+ year of experience in consulting
- 2+ years of experience in people management
- Previous consulting experience is a plus
Responsibilities
- Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
- May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
- Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
- Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
- Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
- Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
- Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
