Business Logistics Coordinator

Ampcus Inc. • Fort Worth, TX

3h • Onsite

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. The contractor position will support the Supply Chain operations for the ITTS (Inventory Trouble Ticket System) Investigation team. The ITTS team is responsible for the investigations and working on resolution of carrier shipping, working closely with the fraud teams or warehouse related issues to prevent negative customer experiences or impacts to Telecommunication by identifying fraudulent claims, carrier related issues, 3PL issues or systemic issues that are driving a negative customer experience. This will require collaborative engagement with our 3rd party warehouses, carriers, and internal Supply Chain and IT partners. This role will be responsible for meeting daily service level commitments of an average of 80 tickets resolved per day and is responsible for their accuracy above all.

Requirements

• Strong troubleshooting and problem-solving skills
• Ability to work in a team environment, fostering engagement from internal team members in order to achieve team goals.
• Aggressive self-starter that can succeed working independently in a highly dynamic environment.
• Proven ability to organize conflicting priorities and optimize customer impacting solutions.
• Proficient with MS Word and Excel, Slack, Point of Sale systems

Nice To Haves

• Strong analytical and technical skills.
• Strong verbal and written communication skills.
• Ability to work independently and in a team environment
• Ability to investigate and make decisions independent of supervision.

Responsibilities

• Support the Supply Chain operations for the ITTS (Inventory Trouble Ticket System) Investigation team.
• Investigate and resolve carrier shipping issues.
• Work closely with fraud teams or warehouse related issues to prevent negative customer experiences or impacts to Telecommunication.
• Identify fraudulent claims, carrier related issues, 3PL issues or systemic issues that are driving a negative customer experience.
• Collaborate with 3rd party warehouses, carriers, and internal Supply Chain and IT partners.
• Meet daily service level commitments of an average of 80 tickets resolved per day.
• Ensure accuracy of resolved tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed