The Business Banking Closing Specialist provides administrative support to the Business Banking Sales Team and coordinates the closing of business loans. The role delivers customer service through day-to-day interaction with clients and works with Sales, Credit Partners, Loan Servicing, and third-party vendors to support efficient, timely closings. It processes small business loans in preparation for closing, obtains collateral reports and other information required by credit approval, and works with UCC-secured and titled collateral, commercial real estate, construction, and public sector programs. The specialist helps drive transactions toward closing by preparing term sheets and commitment letters, communicating with customers, ordering third-party reports and title work, tracking expenses and fees, engaging legal counsel for trusts, deed restrictions, and unique language, and collecting items needed to clear closing conditions. The role coordinates closing dates with customers and markets while managing an active pipeline, and assists with monthly maturities and collateral exceptions. The specialist also supports proper loan and collateral documentation by staying current with relevant laws, regulations, policies, and procedures. As a subject matter expert in document review, the specialist reviews the QR workflow queue and loan documents using a standard checklist before documents are sent for signature, records errors and comments, and provides correction feedback to the Operations Specialist. The role also shares feedback on training opportunities and documentation quality gaps to improve customer experience and reduce risk.
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Job Type
Full-time
Education Level
High school or GED