Business Lending Operations Specialist Team Lead

OneAZ Credit Union • Phoenix, AZ

7h • $31 - $39 • Onsite

About The Position

The Business Lending Operations Specialist Team Lead supports leadership and staff in conducting a broad range of loan and member service functions and related projects and duties, ensuring timely and accurate servicing and compliance with federal and state regulations. The Team Lead oversees the partnership with all stakeholders, communicates with members and associates, and is a valued business partner to all Credit Union departments. Through collaboration on department operations and goals, the Business Lending Operations Specialist Team Lead is the ambassador and role model for compliance and quality standards, achieved through effective communication and monitoring. In addition to achieving individual goals and serving as a go-to resource for higher complexity situations, the Team Lead is responsible for coaching, educating, developing, and assisting other Business Lending Operations Specialists. The Team Lead role embodies the "Play to Win" spirit and works together with leadership to create an organization that is impactful and admired.

Requirements

• High School Diploma Required
• Associate's Degree
• 5 to 8 years of similar or related experience. Five plus (5+) years financial services experience.
• 5 to 8 years of similar or related experience. Five plus (5+) years of business/commercial or mortgage loan documentation preparation experience.
• 10 to 15 years of similar or related experience. Ten plus (10+) years of business lending or mortgage loan servicing experience or equivalent combination of education and experience.
• Strong knowledge of business/commercial loan types.
• Knowledge of requirements and practices in commercial loan closing/funding, servicing, lending practices, and National Automated Clearing House Association (NACHA) transactions.
• Working knowledge of banking operations.
• Excellent customer service skills.

Nice To Haves

• Bachelor's Degree Preferred
• Experience with document preparation systems preferred.
• Experience with core account processing platforms, financial analysis/risk management software, consumer lending software, consumer loan management software, and service management systems preferred.
• Accredited ACH Professional (AAP)

Responsibilities

• Leads and develops peers by measuring progress and by providing coaching, counseling, and training.
• Assists the team with escalated questions and issues using critical thinking skills to offer innovative and effective solutions, consulting with the department supervisor when appropriate.
• Designated as the department mentor responsible for developing and implementing the 90-day training plan for new associates.
• Builds trust with new team members and offers one-on-one support throughout their introductory period.
• Strategizes with the department leader on managing work volume by analyzing reports and offering insights on capacity management.
• Develops and promotes process optimization and efficiencies with all stakeholders and partners.
• Proactively supports business members and resolves member business needs and inquiries.
• Prepares loan documentation and captures loan information, according to established procedures, for company-generated and participation bought/sold loans.
• Funds loans, prepares wires, and posts entries on loans. Performs quality control review on funded loans.
• Processes loan payments, advance requests, and payoffs.
• Executes lien perfection through recording/filing with appropriate state and county offices.
• Closes out paid-off files, including releases of collateral, discharges of deeds of trust, and related processes.
• Updates and maintains insurance and Uniform Commercial Code (UCC) filings in core servicing system.
• Posts, updates, maintains, tracks, and follows up on automated notifications in platform(s) supporting credit analysis, financial analysis, and risk management.
• Manages tax reporting with third-party provider.
• Sets up commercial share savings accounts and accounts for cash management clients.
• Supports cash management clients and administers related accounts.
• Processes business credit card applications through funding.
• Creates, refreshes, and improves processes and provides updates to procedures as needed.
• Quality review and fund all Small Business loans within Core system.
• Prepare and manage all aspects of SBA 1502 submission and maintenance, to include outgoing wire delivery.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree