Business Intelligence & IT Support Analyst
American Excelsior Company•Arlington, TX
•$30 - $33•Onsite
About The Position
This role combines business intelligence development, database support, and Tier-1 IT assistance. The primary focus is building and maintaining Power BI dashboards, developing SQL-based data models, and ensuring clean, reliable data across enterprise systems. The position also supports system integrations, documentation, and basic IT troubleshooting for end users.
Requirements
- Bachelor’s degree in Management Information Systems, Business Analytics, Information Systems, Data Science, or similar.
- Strong familiarity with Power BI, Excel, and basic SQL.
- Comfort working with enterprise systems (ERP, HRIS, MES, CRM).
- Solid analytical and problem-solving skills.
- Strong communication skills—able to explain technical concepts to non-technical users.
Nice To Haves
- Exposure to Infor Syteline, UKG, ShopTrak, or similar enterprise systems.
- Experience with Python, DAX, or Power Query (M).
- Understanding of data modeling concepts (Star schema, normalization, joins).
- Experience with ticketing systems (Jira, FreshService, HelpDesk, etc.).
Responsibilities
- Build, maintain, and improve Power BI dashboards used by Finance, Sales, Operations, and Senior Leadership.
- Develop data models and queries using SQL, Infor Syteline datasets, and other internal data sources.
- Assist in the migration of reporting from legacy tools (e.g., Cyberquery) into Power BI.
- Clean and transform datasets for accuracy, consistency, and performance.
- Automate recurring reports and provide ad-hoc analysis when needed.
- Support integrations between Syteline, UKG, ShopTrak, and other enterprise systems.
- Help maintain data integrity across platforms by diagnosing discrepancies and reconciling data.
- Contribute to documentation of system processes, data dictionaries, and reporting standards.
- Provide Tier-1 IT support: password resets, workstation setups, user access, basic troubleshooting.
- Triage tickets and escalate more complex issues to IT Manager or outside providers.
- Assist with hardware rollouts, software installations, and user onboarding.
- Maintain ticketing system hygiene and help identify recurring issues.
Benefits
- Competitive PTO
- 401(k) Match
- Health, Life, Dental, and Vision insurance
- Flexible Spending Account
- On-the-job training
- Opportunities for advancement
- Employee Assistance Program
- Referral Program
- Employee Discount Program
- Financial Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
