Business Intelligence Developer

TEKsystems•Phoenix, AZ

3d•$50 - $55•Remote

About The Position

This role focuses on leading the design, development, and governance of enterprise Tableau dashboards and workbooks. The Business Intelligence Engineer will be responsible for the entire lifecycle of these dashboards, defining and enforcing development standards, and architecting scalable data source connections within an AWS-hosted environment. The position involves conducting code reviews, evaluating new Tableau features, and owning L2/L3 support escalations for complex incidents. Additionally, the role entails leading enhancement deliveries end-to-end, driving automation for manual tasks, managing the ServiceNow backlog, and supporting stakeholder satisfaction. A key aspect of this role is mentoring junior engineers and maintaining comprehensive documentation. The engineer will also lead workload rationalization efforts, identifying opportunities for consolidation, retirement, or migration of dashboards and workbooks.

Requirements

Minimum Degree Required: Bachelor’s Degree in Engineering, Statistics, Mathematics, Computer Science, Data Science, Economics, or a related quantitative field
6-12 years of enterprise Tableau development experience, including complex calculated fields, LOD expressions, table calculations, and set actions
Advanced SQL proficiency (IBM DB2 and/or SQL Server strongly preferred) for data modeling, performance tuning, and custom queries
Experience managing Tableau Server or Tableau Cloud administration — including permissions, extract schedules, subscriptions, and site management
Strong understanding of data modeling principles, star/snowflake schemas, and enterprise data warehouse concepts
Proven ability to lead stakeholder engagements, gather requirements, and deliver analytics solutions in regulated environments
Experience operating within ITSM frameworks (ServiceNow or equivalent) for intake, prioritization, and delivery tracking
Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences

Nice To Haves

Healthcare analytics experience supporting health plan (PHP), delivery system (PDS/PMG), clinical quality, or population health domains
Hands-on experience in AWS-hosted analytics environments, including Redshift, S3-based data lakes, or AWS Glue integration with Tableau
Tableau Certified Data Analyst or Tableau Certified Architect / Server Administrator certification
Familiarity with BusinessObjects (BoBJ), SAS, or IBM DataStage as part of a broader enterprise analytics ecosystem
Experience leading or participating in analytics platform modernization (e.g., migration from on-prem to cloud BI platforms)
Exposure to self-service analytics frameworks, data literacy programs, or end-user enablement initiatives at enterprise scale
Knowledge of HIPAA, HITRUST, or other healthcare regulatory compliance requirements related to data access and reporting

Responsibilities

Lead the design, development, and governance of enterprise Tableau dashboards and workbooks, including the overall lifecycle management of dashboards and Tableau workbooks
Define and enforce Tableau development standards, naming conventions, performance optimization practices, and reusable template frameworks
Architect scalable data source connections, published data sources, and extract strategies to ensure reliability and performance in the AWS-hosted environment
Conduct peer code and design reviews, ensuring quality and consistency across the development team
Evaluate and drive adoption of new Tableau features (e.g., Tableau Pulse, dynamic parameters, Einstein analytics integration) aligned to roadmap
Own L2/L3 support escalations for complex Tableau incidents including performance degradation, data discrepancies, and environment issues
Lead larger enhancement delivery end-to-end from requirements through deployment, managing scope, timeline, and stakeholder expectations
Drive reduction of high-volume manual work (dataset refreshes, extract modifications, report distribution) through automation and self-service enablement
Maintain and improve the ServiceNow backlog, ensuring accurate classification, prioritization, and throughput reporting
Proactively communicate backlog status, delivery timelines, and capacity constraints to stakeholders and leadership
Support CSAT measurement and improvement by owning stakeholder satisfaction within the Tableau delivery domain
Mentor and coach junior/mid-level BI Engineers, conducting knowledge transfer sessions and supporting skills growth
Maintain comprehensive documentation including runbooks, design standards, onboarding guides, and operational playbooks
Lead workload rationalization efforts — identifying dashboards and workbooks that are candidates for consolidation, retirement, or self-service migration