Business Intellgence Developer & Operations Analyst
About The Position
The Business Intelligence (BI) Developer & Operations Analyst position assists CapMetro in making informed business decisions that enhance service quality and sustainability of Demand Response and Innovative Mobility service. The BI Developer & Operations Analyst develops automated and ad-hoc performance reports to submit National Transit Database data reports and create performance metric dashboards (including eligibility, customer service, service coordination, and contractor performance). The BI Developer & Operations Analyst creates user-friendly BI interface application to query databases, uses SQL queries, BI analytical tools to leverage data warehouses to mine for information and analyze statistics and participates in data warehouse design. Provides quality and consistent data, produce report metrics and conduct analysis to make timely decisions, provide transparency, and develop strategies to balance service quality and sustainability, and drive innovation. The BI Developer and Operations Analyst works to identify performance trends, use datasets to analyze operations costs, staffing, effectiveness/ efficiency, and quality of service.
Requirements
- SQL queries
- BI analytical tools
- Data warehouses
Responsibilities
- Develops automated and ad-hoc performance reports to submit National Transit Database data reports.
- Creates performance metric dashboards (including eligibility, customer service, service coordination, and contractor performance).
- Creates user-friendly BI interface application to query databases.
- Uses SQL queries and BI analytical tools to leverage data warehouses to mine for information and analyze statistics.
- Participates in data warehouse design.
- Provides quality and consistent data, produce report metrics and conduct analysis to make timely decisions, provide transparency, and develop strategies to balance service quality and sustainability, and drive innovation.
- Identifies performance trends.
- Uses datasets to analyze operations costs, staffing, effectiveness/ efficiency, and quality of service.
Benefits
- Free and reduced-fare transit service
- Free gym access with onsite trainers
- Onsite award-winning Childcare and Learning Center for children between the ages of 6 months and 6 years old
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
