Business Intelligence & Analytics Advisor

Fiserv • Alpharetta, GA

3h

About The Position

The Business Intelligence & Analytics Advisor serves as a dedicated analytical leader supporting one of Fiserv’s largest strategic client relationships. The role delivers data-driven insights, executive reporting, performance analytics, and business intelligence solutions to help internal and external stakeholders make informed decisions. It partners with client stakeholders and teams across relationship management, operations, finance, compliance, product, and technology to turn complex data into actionable business insights.

The position establishes reporting standards, governs key business metrics, supports strategic decision-making, and drives continuous improvement through analytics. As a trusted advisor, it provides visibility into program performance, identifies trends and opportunities, and ensures accurate, timely, meaningful reporting that supports client satisfaction and business growth.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Analytics, Information Systems, Mathematics, Statistics, or a related field.
• At least 7 years of experience in business intelligence, analytics, reporting, financial analysis, consulting, or related disciplines.
• Experience developing executive reporting and performance management dashboards.
• Advanced SQL skills and ability to analyze and interpret large datasets.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience presenting complex information to business and executive audiences.
• Demonstrated ability to manage cross-functional initiatives and stakeholder relationships.

Nice To Haves

• Payments, banking, fintech, financial services, or card program experience.
• Experience supporting large enterprise clients or strategic partnerships.
• Experience with Snowflake, Power BI, Tableau, Looker, or similar business intelligence platforms.
• Experience working with transaction, operational, or financial datasets.
• Knowledge of KPI development, reporting governance, and data quality practices.
• Experience with Python or advanced analytical tools.
• MBA or advanced degree.
• Experience leading or mentoring analysts and business intelligence professionals.

Responsibilities

• Lead reporting and business intelligence activities supporting strategic client programs.
• Develop and maintain executive dashboards, scorecards, KPI reporting, and performance management reporting.
• Deliver weekly, monthly, quarterly, and annual business reviews and performance analysis.
• Partner with client stakeholders to understand reporting requirements and translate business needs into analytical solutions.
• Analyze operational, financial, compliance, servicing, and transaction data to identify trends, risks, and opportunities.
• Establish and maintain metric definitions, reporting governance, and data quality standards.
• Conduct ad hoc analysis and investigations related to business performance, operational incidents, and emerging issues.
• Partner with Operations, Finance, Compliance, Product, Technology, and Relationship Management teams to drive data-informed decisions.
• Present analytical findings and business recommendations to senior leadership and client stakeholders.
• Support forecasting, business planning, capacity analysis, and performance measurement initiatives.
• Identify opportunities for reporting automation, process improvement, and enhanced self-service analytics.
• Document reporting methodologies, business logic, analytical assumptions, and governance processes.
• Manage multiple competing priorities in a fast-paced, client-focused environment.
• Influence the development and enhancement of reporting tools, dashboards, and business intelligence capabilities.
• Support audit, risk, regulatory, and compliance reporting requirements as needed.

Benefits

• Annual incentive opportunity for incentive-eligible associates, which may be delivered as a mix of cash bonus and equity awards at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior