Business Intelligence Analyst

Customs Broker, Freight Forwarding & Trade Compliance Services•Saint Albans, VT

About The Position

The Business Intelligence Analyst analyzes customer and Deringer data and processes to deliver actionable insights and solutions that support business performance and strategic decision-making. This role develops reports and dashboards, identifies trends and compliance gaps, and provides recommendations to improve processes, systems, and customer outcomes. It also supports system optimization, training initiatives, and cross-functional collaboration to drive efficiency and value across the organization.

Requirements

Experience in import operations, including processing entries and managing regulatory requirements
Proficiency in Excel and/or other tools for spreadsheet manipulation, including data analysis and reporting

Nice To Haves

Experience with PGAs
Experience with various commodities
Experience filing air and/or vessel entries

Responsibilities

Assist with onboarding and implementation of new application systems and tools.
Collaborate with operations to identify opportunities to leverage systems and technology to improve efficiency and effectiveness.
Coach and support individual locations on proper system usage and its impact on client and company success.
Run reports and analyze data to identify compliance issues, process gaps, and training opportunities. (e.g., accuracy, timeliness, and regulatory adherence)
Partner with Learning & Development to design and deliver targeted training programs.
Provide data-driven insights to support training initiatives based on identified gaps and needs assessments.
Contribute to the development, maintenance, and improvement of work instructions and process documentation.
Identify and escalate non-compliant data or issues to appropriate leadership.
Analyze data trends to uncover patterns, risks, and opportunities for improvement.
Deliver targeted coaching and guidance to specific locations based on performance insights.
Proactively alert leadership to emerging trends, compliance concerns, or potential business risks.
Monitor industry and regulatory developments and recommend system or process updates as needed.
Communicate external changes and their potential business impact to leadership.
Recommend and support the design of business intelligence tools, dashboards, and reporting solutions.
Develop and deliver timely, accurate, and actionable reports for internal and external stakeholders.
Analyze and synthesize data to support forecasting and strategic decision making.
Present recommendations to improve processes, systems, and overall business performance.
Collect and analyze business intelligence from internal data, industry reports, and external sources.
Identify market trends and opportunities to support growth and improved service offerings.
Maintain working knowledge of business applications, customers, and operational processes.
Manage multiple business intelligence projects using structured project management methodologies.
Communicate professionally with clients using clear, concise written and verbal communication, with a strong focus on client satisfaction.
Cross-train across responsibilities to support team flexibility and coverage.
Perform additional duties as assigned by management.