Business Intelligence Analyst

Volvo Group•Greensboro, NC

31d•$96,000 - $118,500

About The Position

The Business Intelligence Analyst delivers trusted reporting, dashboards, and practical analysis to support enterprise People Analytics capabilities and improve organizational performance, workforce planning, and talent outcomes. The role partners with Talent Acquisition, People Growth, Inclusion, Total Rewards, People Operations, Payroll, business leaders, and relevant data and system owners. The analyst translates defined business questions into useful measures and insights, monitors people-process and service performance, and supports decisions about priorities and improvements. The role works with data and system owners on definitions, access, and quality, but does not own source systems, enterprise data architecture, or P&C-wide analytics strategy.

Requirements

Bachelor’s degree in analytics, business, human resources, information systems, statistics, or a related field, or equivalent relevant experience; formal minimum is subject to HR confirmation.
Approximately 5+ years of relevant reporting, business intelligence, or data-analysis experience; proposed threshold is subject to HR validation.
Experience creating dashboards and repeatable reports, analyzing trends, and explaining results to nontechnical stakeholders.
Experience handling sensitive information and applying access, privacy, and data-quality controls.
Knowledge of business intelligence and KPI definitions in a P&C or comparable service environment.
Basic statistical reasoning, data-quality practices, and confidentiality requirements.
Data preparation, validation, visualization, dashboard development, and analytical storytelling skills.
Proficiency in BI and visualization platforms such as Microsoft Power BI, Tableau, or Qlik Sense.
Experience with reporting automation, workflow improvement, customer segmentation, retention analytics, predictive methods, or AI-enabled analytics.
Requirements gathering, stakeholder communication, and documentation skills.
Ability to work independently on an assigned analytics portfolio and manage competing requests.
Ability to translate business questions into measurable outputs while identifying limitations and escalation needs.
Ability to collaborate with data, system, process, experience, and change partners without assuming ownership of their disciplines.

Nice To Haves

Experience with P&C data, employee experience measures, and service or process performance reporting.
Experience enabling self-service reporting using approved enterprise tools.

Responsibilities

Develop and maintain recurring reports, dashboards, and scorecards for internal P&C US priorities, validating accuracy, timeliness, and fitness for use.
Work with stakeholders to clarify questions, define measures, document requirements, and explain the limitations of available data.
Partner across Talent Acquisition, People Growth, Inclusion, Total Rewards, People Operations, Payroll, and business leaders to build People Analytics capability that improves organizational performance, workforce planning, and talent outcomes.
Analyze workforce, service, process, and experience data to identify trends, exceptions, and practical improvement opportunities.
Present findings through clear visuals and concise narratives that distinguish observed results from interpretation and recommendations.
Support measurement of employee experience, solution adoption, operational performance, and improvement outcomes with relevant PES capability owners.
Document metric definitions and reporting procedures; reconcile discrepancies and escalate data-quality or access issues to People Information & Systems and other accountable data owners.
Improve repeatability and appropriate self-service use of approved reporting tools while protecting confidential employee information.