Business Insurance Account Manager, Construction

Marsh McLennan•South Bend, IN

16h•$68,300 - $109,000•Hybrid

About The Position

Marsh provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As an Account Manager, you will be responsible for executing client service strategies, managing market strategy and negotiation, and ensuring data process and integrity. You will also play a role in peer relationships by training, guiding, and mentoring Client Service Representatives and other peers. This role requires a Property and Casualty License, availability for travel, and means of transportation for local travel.

Requirements

Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding
Available to travel to both local and long-distance client meetings
Has means of transportation for local travel as needed
2+ years Account Manager experience within an insurance brokerage, or comparable experience

Nice To Haves

BS/ BA in Business, Insurance, or related field
CPCU, ARM, CEBS, or other professional insurance designation related to discipline
Experience working with agency management systems
Proficient skill level in Microsoft Office Suite

Responsibilities

Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings
Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practices
Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients
Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
Remains current on forms, coverage, insurance carriers, industry trends, and legislation
Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches
Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Trains, guides, and mentors Client Service Representatives and other peers
Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other department