Business Insights Sr Analyst

Citizens Bank • Johnston, RI

10d • $106,000 - $130,000 • Hybrid

About The Position

As a Senior Business Insights Analyst, you will transform complex data into actionable insights that support critical business decisions and drive positive customer and business outcomes. A primary focus is assessing and quantifying customer remediation and restitution impacts associated with operational, regulatory, and business issues. You will also support fee analysis, customer impact assessments, and strategic business initiatives through data-driven analysis and recommendations.

The role requires intellectual curiosity, analytical rigor, and independent problem solving. You will evaluate emerging issues, determine appropriate analytical methodologies, quantify customer and financial impacts, and provide actionable recommendations with limited direction. You will navigate ambiguity, develop analytical frameworks, and communicate complex findings clearly and compellingly.

You will move beyond reporting results to develop executive-ready narratives that help leaders understand complex issues, evaluate tradeoffs, assess risks, and make informed business decisions. The position is hybrid, with four days per week on-site and one day remote, and a Monday–Friday schedule of 40 hours per week. Listed locations include New Haven, CT; Newark, DE; Coralville, IA; Boston and Medford, MA; West Bethesda, MD; Southfield, MI; Marlton, Mount Laurel, Short Hills, and Spring Lake Heights, NJ; Albany, Syracuse, and Tarrytown, NY; Cleveland, Mason, and Toledo, OH; Harrisburg, Philadelphia, and Pittsburgh, PA; Johnston, Providence, and Riverside, RI; Franklin, TN; Irving, TX; and Glen Allen, VA.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Statistics, Mathematics, Analytics, Computer Science, or a related field.
• At least 3 years of professional experience in analytics, business insights, strategy, consulting, financial analysis, risk management, remediation, or a related analytical discipline.
• Ability to independently define analytical approaches, solve ambiguous problems, and develop well-reasoned recommendations with limited guidance.
• Strong proficiency in SQL and experience with Python, SAS, R, or similar analytical tools.
• Experience with Tableau, Power BI, or other data visualization platforms.
• Ability to synthesize complex analyses into executive-level insights, recommendations, and business narratives.
• Strong problem-solving, critical-thinking, and analytical skills, including the ability to connect data to business outcomes.
• Experience presenting findings and recommendations to senior leaders and cross-functional stakeholders.
• Ability to manage multiple projects and priorities in a dynamic, changing environment.

Nice To Haves

• Experience performing impact assessments, customer remediation evaluations, financial analyses, fee analyses, pricing analyses, or customer impact assessments.
• Financial services experience.
• Experience with regulatory remediation, operational issue analysis, consumer behavior, pricing, market research, or consulting.

Responsibilities

• Lead quantitative analyses to assess and size customer remediation, restitution, and business impacts related to operational, regulatory, and business issues.
• Independently assess emerging problems and develop analytical frameworks to quantify customer, financial, operational, and business impacts, often with limited precedent or direction.
• Use critical thinking and business judgment to determine appropriate populations, assumptions, methodologies, and data sources for impact sizing and decision support.
• Partner with business leaders and cross-functional stakeholders to understand challenges, evaluate risks, and develop analytical solutions for strategic decisions.
• Support fee-related analyses, customer impact assessments, and business initiatives by identifying data-driven trends, risks, and opportunities.
• Analyze large and complex datasets to identify insights that improve business performance, customer outcomes, and operational effectiveness.
• Translate business questions into analytical approaches, requirements, and deliverables, collaborating with technology and development partners to implement solutions.
• Develop reporting, dashboards, and analyses that provide meaningful insights and balance strategic and tactical business needs.
• Ensure data integrity, analytical accuracy, and methodological soundness through testing, validation, and quality assurance.
• Turn complex analyses into clear, concise, executive-ready narratives explaining what happened, why it matters, the magnitude of impact, associated risks, and recommended actions.
• Create and deliver presentations and communications tailored to executive audiences, simplifying complex concepts into usable insights and recommendations.
• Identify opportunities to improve analytical processes, business decisions, customer outcomes, and operational performance.
• Collaborate across business, risk, compliance, operations, technology, and analytics teams to ensure accurate and effective analysis and communication.
• Manage multiple priorities and projects in a fast-paced environment while maintaining quality and attention to detail.

Benefits

• Competitive pay and opportunity to earn an annual discretionary bonus.
• Comprehensive medical, dental, and vision coverage.
• Retirement benefits.
• Maternity and paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level