Business Insights Sr Analyst

Citizens Bank•Johnston, RI

1d•$106,000 - $130,000•Hybrid

About The Position

As a Senior Business Insights Analyst, you will transform complex data into actionable insights that support critical business decisions and drive positive customer and business outcomes. A primary focus of this role will be assessing and quantifying customer remediation and restitution impacts associated with operational, regulatory, and business issues. In addition, you will support broader fee analysis, customer impact assessments, and strategic business initiatives through data-driven analysis and recommendations. This role requires a high degree of intellectual curiosity, analytical rigor, and independent problem solving. The successful candidate will be expected to evaluate emerging issues, determine appropriate analytical methodologies, quantify customer and financial impacts, and provide actionable recommendations with limited direction. They must be able to navigate ambiguity, develop sound analytical frameworks, and communicate complex findings in a clear, concise, and compelling manner. Success in this role requires the ability to move beyond reporting results to developing executive-ready narratives that help leaders understand complex issues, evaluate tradeoffs, assess risks, and make informed business decisions. The ideal candidate combines strong technical and analytical skills with exceptional storytelling abilities and a passion for translating data into meaningful business outcomes.

Requirements

Bachelor's degree in Business, Finance, Economics, Statistics, Mathematics, Analytics, Computer Science, or a related field.
3+ years of professional experience in analytics, business insights, strategy, consulting, financial analysis, risk management, remediation, or a related analytical discipline.
Demonstrated ability to independently define analytical approaches, solve ambiguous problems, and develop well-reasoned recommendations with limited guidance.
Strong proficiency in SQL and experience with Python, SAS, R, or similar analytical tools.
Experience with Tableau, Power BI, or other data visualization platforms.
Proven ability to synthesize complex analyses into executive-level insights, recommendations, and business narratives.
Strong problem-solving, critical-thinking, and analytical skills with the ability to connect data to business outcomes.
Experience presenting findings and recommendations to senior leaders and cross-functional stakeholders.
Ability to manage multiple projects and priorities in a dynamic, changing environment.

Nice To Haves

Experience performing impact assessments, customer remediation evaluations, financial analyses, fee analyses, pricing analyses, or customer impact assessments preferred.
Financial services experience preferred.
Experience with regulatory remediation, operational issue analysis, consumer behavior, pricing, market research, or consulting is a plus.

Responsibilities

Lead quantitative analyses to assess and size customer remediation, restitution, and business impacts related to operational, regulatory, and business issues.
Independently assess emerging problems and develop analytical frameworks to quantify customer, financial, operational, and business impacts, often with limited precedent or direction.
Apply critical thinking and business judgment to determine appropriate populations, assumptions, methodologies, and data sources needed to accurately size impacts and support decision-making.
Partner with business leaders and cross-functional stakeholders to understand business challenges, evaluate risks, and develop analytical solutions that inform strategic decisions.
Support fee-related analyses, customer impact assessments, and business initiatives by identifying trends, risks, and opportunities through data.
Analyze large and complex datasets to identify actionable insights that improve business performance, customer outcomes, and operational effectiveness.
Translate business questions into analytical approaches, requirements, and deliverables while collaborating with technology and development partners to implement solutions.
Develop reporting, dashboards, and analyses that provide meaningful insights while balancing strategic and tactical business needs.
Ensure data integrity, analytical accuracy, and methodological soundness through rigorous testing, validation, and quality assurance processes.
Transform complex analyses into clear, concise, and compelling executive-ready narratives that explain what happened, why it matters, the magnitude of impact, associated risks, and recommended actions.
Create and deliver presentations and communications tailored to executive audiences, simplifying complex concepts into easily consumable insights and recommendations.
Proactively identify opportunities to improve analytical processes, business decisions, customer outcomes, and operational performance.
Collaborate across business, risk, compliance, operations, technology, and analytics teams to ensure accurate and effective analysis and communication.
Manage multiple priorities and projects simultaneously in a fast-paced environment while maintaining a high degree of quality and attention to detail.