Business Insights Analyst
About The Position
The Business Insights Analyst works directly with the VP, Business Insights & Analytics to help Crunch understand its business. This is an analytical strategy role focused on turning business questions into structured analysis and member and club data into actionable insights for executives. The Business Insights & Analytics team supports franchise operations, member experience, finance, marketing, innovation, people & culture, and real estate at the intersection of technology, operations, and franchise strategy. The analyst supports executive reporting, investigates performance drivers across membership, retention, and ancillary services, and contributes to reporting infrastructure and data integrity as Crunch develops modern data capabilities. The role also supports pricing and real estate modeling and uses AI-enabled workflows to accelerate analysis while validating the accuracy of AI outputs. The position is based in New York, NY, with a hybrid schedule of three days per week in the office, and reports to the VP, Business Insights & Analytics.
Requirements
- Bachelor's degree.
- 2 to 5 years of experience in an insights, analytics, FP&A, or consulting role; strategy, management, or technology consulting experience qualifies.
- Strong SQL skills.
- Working fluency in at least one BI or reporting platform, such as Tableau, Power BI, Looker, or Domo.
- Comfort with Microsoft Office, especially Excel and PowerPoint.
- Hands-on experience and curiosity using AI and agentic tools to accelerate analytical work, with the judgment to validate and challenge their outputs.
- Ability to think structurally, explain how an answer was reached, and simplify complex analysis so leaders can act quickly.
- Comfort working in ambiguous situations and asking appropriate questions.
- Curiosity to investigate unusual data and a strong sense of ownership.
Responsibilities
- Support daily and recurring executive reporting, explaining the drivers of key metrics and presenting analysis in a clear, actionable format.
- Translate business questions into structured analyses of membership, retention, and ancillary service performance.
- Conduct ad hoc deep dives and investigate unusual results to determine their causes.
- Help build reporting infrastructure that combines internal data with third-party and market data sources.
- Capture and prepare member data for analysis and executive use, and work with engineering and data teammates to validate underlying data.
- Support development of pricing strategy models and real estate site-scoring models.
- Build local agentic workflows to accelerate analytical work and check, diagnose, and correct errors in AI outputs before sharing results with executives.
- Support ad hoc projects and special initiatives as directed by leadership and business needs.
Benefits
- Performance-based annual bonus eligibility.
- Generous, flexible paid time off.
- 401(k) plan with discretionary matching opportunities.
- Medical, dental, and vision benefits.
- Health savings and flexible spending accounts.
- Basic life and AD&D insurance.
- Short-term and long-term disability coverage.
- Employee Assistance Plan with confidential counseling and support services.
- Education assistance program.
- Free Crunch gym membership across clubs nationwide.
- Milestone Anniversary Recognition program.
- Flexible work-from-home options.
- Flexible work hours, subject to availability by office and job function.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
