Senior Analyst, Business Intelligence & Insights

Universal Orlando•Orlando, FL

13d

About The Position

The Senior Analyst, Business Intelligence & Insights is a key member of the Pricing Experimentation and Business Intelligence team within Global Revenue Science. Reporting to the Sr Manager, Business Intelligence, the role develops reporting, dashboards, and analysis to improve visibility into pricing and revenue performance across Universal Destinations & Experiences. The analyst transforms complex data into clear business insights by building scalable business intelligence solutions, monitoring key performance indicators, identifying revenue opportunities and risks, and supporting recurring and ad hoc decision-making. The role partners with pricing strategy, revenue management, finance, data science, data engineering, digital product, technology, and business stakeholders. Success requires strong technical skills, analytical curiosity, attention to detail, and the ability to communicate findings to technical and non-technical audiences.

Requirements

Bachelor’s degree in Business Analytics, Data Science, Statistics, Finance, Economics, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.
At least 2 years of professional experience in business intelligence, analytics, reporting, pricing analytics, revenue management, financial analysis, or a related analytical field.
Hands-on proficiency with SQL and business intelligence tools such as Power BI, Tableau, or Looker, including dashboard development, data visualization, and reporting automation.
Experience working with large datasets and cloud data platforms such as Snowflake, Databricks, or comparable environments.
Working knowledge of data modeling, metric design, data validation, documentation, and quality-control practices.
Demonstrated experience building and maintaining dashboards, recurring reporting, and self-service analytical tools for business stakeholders.
Experience analyzing business performance and translating results into actionable insights and recommendations.
Strong analytical and critical-thinking skills, including the ability to diagnose performance drivers and assess measures such as demand, conversion, average price, revenue lift, booking pace, and product mix.
Strong written, verbal, and visual communication skills, including the ability to explain technical concepts to non-technical audiences.
Ability to build effective cross-functional relationships, clarify stakeholder needs, and influence decisions through credible analysis.
Demonstrated organization, ownership, and judgment in managing multiple priorities in a fast-paced environment.
Commitment to data accuracy, responsible use of data and AI, appropriate handling of confidential information, and compliance with applicable data-privacy requirements.
Strong attention to detail and a track record of producing accurate, well-documented, decision-ready analysis.
Ability to work independently and collaborate effectively across technical and business teams.

Nice To Haves

Python familiarity.
Advanced degree or relevant certification in analytics, business intelligence, data visualization, or a related discipline.
Experience with Snowflake, Databricks, or a comparable cloud data platform.
Experience with Power BI or a comparable visualization platform.
Experience in pricing, revenue management, travel, hospitality, entertainment, e-commerce, or a related consumer business.

Responsibilities

Design and build Power BI dashboards, scorecards, and recurring reporting to support Global Pricing and Revenue Management.
Develop efficient data models, queries, measures, and visualizations that provide reliable, intuitive self-service insights.
Automate manual reporting processes and improve the speed, scalability, and consistency of recurring deliverables.
Document metric definitions, business rules, data sources, and reporting processes to support adoption and long-term maintainability.
Analyze pricing and revenue performance, including demand, conversion, average price, product mix, booking pace, and other business drivers.
Identify performance gaps, emerging trends, and revenue opportunities, and translate findings into recommendations for pricing and business partners.
Produce recurring performance readouts and ad hoc analyses explaining what changed, why it changed, and potential actions for stakeholders.
Validate data and reconcile results across sources to ensure analyses are accurate, consistent, and decision-ready.
Maintain and enhance existing Power BI dashboards, scorecards, and recurring reports to ensure reliability, usability, and alignment with business needs.
Organize and maintain a centralized reporting and dashboard repository so stakeholders can find relevant, current reporting.
Monitor reporting usage and stakeholder needs to identify opportunities to streamline, consolidate, or retire outdated or underused reports and dashboards.
Partner with pricing, finance, technology, digital product, data science, data engineering, and business teams to understand needs and deliver practical analytical solutions.
Manage assigned projects and priorities independently, communicate risks and dependencies, and deliver high-quality work within established timelines.
Recommend improvements to data quality, reporting processes, analytical standards, and stakeholder self-service capabilities.
Share analytical best practices and provide informal guidance to peers and junior team members as appropriate.
Participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.