Business Insights Analyst

The San Antonio Food Bank INC•San Antonio, TX

About The Position

The Business Insights Analyst advances the San Antonio Food Bank’s mission by ensuring accurate, timely, and meaningful data is collected, analyzed, and reported. The role transforms operational, programmatic, and organizational data into actionable insights that support strategic decision-making, performance management, operational efficiency, and continuous improvement. As a cross-functional resource, the analyst partners with departments across the organization to deliver business intelligence solutions and analytics that demonstrate impact, strengthen organizational performance, and meet grant, donor, regulatory, and stakeholder reporting requirements. The position collects, validates, integrates, and maintains data from multiple sources; supports data governance and documentation; analyzes trends and opportunities; and develops dashboards, scorecards, monitoring tools, and self-service reporting environments. It also supports regulatory, grant-funded, operational, and ad hoc reporting, and optimizes data tools, platforms, models, integrations, and infrastructure. The role identifies automation and workflow improvements to enhance data access and reduce manual reporting. Work is performed in an indoor office environment, with occasional attendance at outdoor events and possible driving to various locations with varying conditions. The work involves prolonged desk work and computer use, visual focus on digital monitors, frequent typing and mouse use, and regular speaking and listening. Occasional lifting or moving of up to 20 pounds may be required. The work environment is usually moderately noisy. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in information systems, business administration, statistics, computer science, social sciences, or a related field; equivalent experience may be considered.
At least 3 years of experience in business intelligence, data analysis, reporting, or a related analytics role.
Experience collecting, validating, integrating, and analyzing data from multiple systems and sources.
Experience developing dashboards, scorecards, KPIs, and business intelligence solutions using Power BI, Tableau, or similar platforms.
Proficiency with Microsoft Excel, including advanced formulas, pivot tables, data modeling, and data analysis techniques.
Strong analytical and problem-solving skills, including the ability to identify trends, patterns, and actionable insights.
Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
Excellent written and verbal communication skills, including the ability to present technical information to non-technical audiences.
Familiarity with data integration, data pipelines, and data warehousing concepts that support scalable reporting and analytics solutions.
Working knowledge of database structures, data modeling, and system interoperability principles.
Understanding of ETL/ELT processes, automated data workflows, and best practices for managing data across multiple systems.
Commitment to the mission and values of the San Antonio Food Bank.

Responsibilities

Collect, validate, integrate, and maintain data from multiple sources to ensure accuracy, consistency, and reliability for reporting, analytics, and business intelligence solutions.
Support and promote data governance standards, policies, and best practices to maintain data accuracy, consistency, integrity, security, and usability.
Create, maintain, and enhance data documentation, dictionaries, guides, and procedures.
Analyze data to identify trends, opportunities, and areas for improvement across food distribution, client populations, partner agency performance, volunteer engagement, and organizational outcomes.
Create and optimize dashboards, scorecards, performance monitoring tools, and self-service reporting environments.
Manage and support regulatory, grant-funded, operational, and ad hoc reporting requirements, providing data, analysis, and narratives for compliance, performance measurement, audits, and decision-making.
Optimize and support data tools, platforms, and business intelligence solutions, including Power BI, Tableau, CRM, and inventory systems.
Design and maintain data models, system integrations, and data infrastructure for accurate, reliable, and scalable reporting and analytics.
Identify and implement report automation, process improvement, and workflow optimization opportunities.
Perform other duties as assigned.