Business Insights Analyst I
AvidXchange, Inc.•Charlotte, NC
•Hybrid
About The Position
We are looking for a highly motivated Business Insights Analyst I to join our Customer Analytics team. In this role, you will help uncover customer insights, support data-driven decision-making, and contribute to initiatives that improve customer experience, retention, and lifetime value. This is an excellent opportunity to build strong analytical skills and gain exposure to cross-functional projects in a collaborative environment.
Requirements
- Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Finance, Data Science, Business Analytics)
- 0–2 years of experience in a business analyst, data analyst, or similar role (internships and relevant coursework welcome)
- Basic proficiency in SQL, Excel, and data visualization tools (Power BI, Tableau, or Looker)
- Strong problem-solving skills and intellectual curiosity
- Ability to communicate data findings clearly to non-technical audiences
- Collaborative team player with a proactive, self-starter mindset
- Strong organizational skills and ability to manage multiple tasks and priorities
- Eagerness to learn and grow within the analytics and customer insights space
Nice To Haves
- Familiarity with CRM platforms or customer data platforms (CDPs)
- Exposure to cloud-based data environments (e.g., Databricks, BigQuery)
- Interest in working in a B2B SaaS or Fintech environment
- Experience with agile project environments or working alongside product teams
Responsibilities
- Assist in analyzing customer behavior, business performance, and market trends to identify patterns and opportunities
- Help create and maintain dashboards and reports to monitor key business metrics and trends
- Support cross-functional teams by providing data for strategic initiatives and operational improvements
- Assist in translating data into clear, actionable insights and visualizations for team members and stakeholders
- Support data quality efforts by working with data engineering and analytics teams to ensure accurate and accessible data
- Participate in A/B tests, segmentation analysis, and other data experiments under guidance from senior analysts
- Contribute to projects that enhance customer experience and business outcomes
Benefits
- 18 days PTO
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250
- Hybrid Workplace Flexibility
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
