Business Information Systems Analyst

Stafford County•Stafford County, VA

14h•Onsite

About The Position

Performs professional and technical work supporting department’s computer systems and systems users. Coordinates and implements the activities and operations involved in ensuring the accessibility, integrity, and operational readiness of the assigned department software and hardware systems. This position serves as a lead for information technology function in the department. May supervise supportive personnel. Does related work as required. Work is performed under general supervision.

Requirements

Knowledge of various computer devices such as desktops, laptops, servers, cell phones, modems, and peripherals
Knowledge of various information technology platforms and operating systems
Knowledge of design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application data
Knowledge of IT requirements gathering and interpretation
Knowledge of strategies and testing of computer system programming and Microsoft operating systems
Knowledge of Microsoft Active Directory services and server related technologies
General knowledge of Microsoft Exchange services, principles, and techniques
Knowledge of techniques and procedures pertaining to installation and maintenance of vendor software and data communication systems
Knowledge of policies, procedures, and business operations related to the functions being supported
Knowledge of customer service principles
Excellent communication and interpersonal skills
Ability to follow oral and written instructions
Ability to establish and maintain effective working relationships with fellow employees, superiors and other departments
Ability to coordinate and communicate with vendors on help calls and program change requests
Ability to analyze business requirements and identify possible solutions
Ability to troubleshoot problems, identify root causes, and evaluate alternative solutions
Ability to research, evaluate and recommend computer hardware and software products
Ability to handle sensitive information and situations with discretion
Ability to multitask and re-prioritize workload in a fast paced and demanding environment
Ability to conduct studies, analyze data, draw sound conclusions, and make recommendations
Ability to communicate clearly and concisely, both orally and in writing
Ability to multitask, prioritize, and manage time efficiently
Ability to establish and maintain an effective working relationship with fellow employees, superiors, vendors, and other departments
Three (3) years of experience in network and system administration

Nice To Haves

Graduation from an accredited college or university with major coursework in computer science, management information systems, or a related field

Responsibilities

Serves as the liaison between the Department of Information Technology (IT) and the assigned department
May supervise, assign, and monitor the work of others
Provides training, guidance and/or orientation to supportive personnel
Evaluates, troubleshoots, diagnoses, repairs, and resolves complex computer software and hardware and communication connectivity problems
Interfaces with vendor tech support, schedules maintenance windows and directs implementation of operating system and software upgrades
Performs installation and programming configurations
Creates and maintains file backups as needed
Coordinates and implements system updates and maintenance windows and performs software licensing tracking and management
Monitors and maintains systems and standards for network security, direct structure, IP addressing, backup, recovery, and computer imaging
Provides support of server migrations
Creates, applies, and manages computer images
Documents methods, analysis, and remedies for software and hardware
Conducts and maintains inventory of all computers
Manages software upgrades with third party vendors and assists in testing and verification of the upgrades
Coordinates and implements system updates and schedules maintenance windows
Provides assessment of future departmental needs, researching, evaluating and recommending computer hardware and software products
Trains users to be able to successfully use the systems, minimize errors, and have knowledge to troubleshoot
Provides routine operational and technical support and maintenance for department software applications and business systems not supported by the IT Department
Works with vendor for software support and other technical issues
Gathers information and identifies areas in need of improvement as pertaining to IT processes and procedures
Researches, develops, documents and recommends solutions regarding those areas
Works closely with the IT department to analyze, design, develop, and implement new systems
Works with network team to maintain and upgrade servers that support the assigned department
Develops budget requirements for software and hardware purchase requirements
Obtaining quotes, submits and tracks Purchase Requests for hardware and software
Produces and distributes a variety of statistical data, reports, and computer printouts
Manages and supports Cisco VPN accounts, printer mapping, file conversion and video support
Implements policies, procedures, and standards relating to computer and other related technologies
Supports server migrations
Plans and performs assignments requiring independent judgment and initiative with a minimum of supervision
Provides end-user support and systems management
Provides direct user training for hardware, software, and cybersecurity
Effectively communicate ideas to technical and not technical audience
Conducts after hours support as needed
Performs related tasks as required