Business Help Desk Specialist III

TELUS • Montreal, QC

66d • Onsite

About The Position

The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team.

Requirements

• Fluent in both official languages (French/English oral and written)
• Ability to apply documented process and ask probing questions that are directly related to the customer'sproducts and services
• Summarize steps taken in ticket log
• Strong communication skills
• Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Responsibilities

• Providing world-class support for business customers in a call center environment
• Using provided documentation and training to perform support of: Desktops, Applications (Custom and standard), Networking, Mobile devices, Telephony systems
• Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed