CA-Business Expert

Apple

2d•Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Business Expert, you’re part of a team that’s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services — along with third-party technologies — help you to develop business solutions tailored to the needs of customers. You’re a top sales performer who has exceptional interpersonal and influencing skills, and you’re considered a resource to the wider Retail Store or Contact Center team. You inspire an environment where Apple Retail Business is a part of everyone’s role, no matter how the customer chooses to visit Apple. This posting is for existing vacancies and future opportunities at Apple.

Requirements

Être disponible en fonction des besoins d’affaires.
Votre horaire de travail peut inclure les soirs, les fins de semaine et les jours fériés, et vous devez le respecter, conformément aux lois locales et sous réserve de toute mesure d’accommodement approuvée.
Avoir de l’expérience professionnelle dans le domaine du commerce de détail ou de la vente, ou dans un domaine connexe.
Connaître et savoir utiliser les produits, services et solutions Apple.
Maîtriser l’anglais à l’oral et à l’écrit (ou en langue des signes), sauf s’il s’agit d’un poste au Québec.
Maîtriser le français à l’oral et à l’écrit (ou en langue des signes) s’il s’agit d’un poste au Québec.

Nice To Haves

Avoir des antécédents de rendement élevé et de bons résultats.
Communiquer efficacement et adapter votre style de communication à différents publics.
Travailler à une cadence élevée et prendre des décisions rapidement, parfois sous pression, afin de respecter des délais serrés.
Établir des relations et collaborer avec la clientèle interne et externe, y compris les propriétaires d’entreprise et les cadres.
Organiser efficacement votre travail, définir judicieusement les priorités et répondre activement aux demandes de la clientèle.
Posséder une connaissance technique étendue des produits et services Apple offerts en boutique et en ligne, ainsi qu’une expertise en matière de solutions d’affaires et de tendances de l’industrie.
Être avide d’apprendre à utiliser de nouveaux outils et systèmes.

Responsibilities

Establish and engage business customers by showcasing our technology.
Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions.
Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
Perform other tasks as needed, including but not limited to providing customer service and support in your line of business.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.