Business Experience & Plan Manager
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Plan Manager within PNC's Technology - Presidents CIO Group/Collaboration & Enablement organization, you will be based in Pittsburgh, PA, Strongsville, OH, Birmingham, AL, or Dallas, TX. As a Business Experience & Plan Manager you will serve as a strategic and tactical leader, balancing long-term vision with hands-on execution. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
- Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
- At least 3 years of prior management experience is typically required.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Nice To Haves
- Business Development
- Business Intelligence (BI)
- Competitive Advantages
- Competitive Strategies
- Data Integration
- Data Mining
- Strategic Planning
Responsibilities
- Drives numerous strategic reporting requests, including both regularly scheduled and ad hoc deliverables
- Produces weekly, monthly, and quarterly strategic reporting for multiple audiences, spanning up to the PNC President
- Leads workforce strategy analysis and supports execution of related initiatives
- Develops standardized templates to drive consistency across all Lines of Business and data teams within the President’s CIO Group
- Ensures collaboration and alignment across multiple teams to present a single, cohesive view from the President’s CIO Group
- Facilitates working sessions with diverse stakeholders to communicate insights, explain strategy, and drive organizational change
- Acts as a strategic change agent, delivering incremental tactical improvements as well as large-scale transformation initiatives
- Manages and drives execution of strategic reporting efforts, including direct oversight of a small team (2–3 team members)
- Partners across multiple organizational levels, tailoring messaging and presentations based on audience needs
- Creates clear, well-structured presentations that can be effectively facilitated by others
- Supports transformation planning and execution initiatives across the organization
- Coordinates and supervises cross-functional teams to improve line of business planning methods.
- Executes key line of business initiatives and growth strategies and programs that will drive business objectives.
- Demonstrates commitment to quality by delivering customer focus, appropriate risk management practices and leadership standards to customers and/or internal partners.
- Responsible for executing and implementing business planning processes.
- Designs strategic plans based on forecasts, and provides improvement recommendations.
- Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
- Identifies and executes opportunities that add value to the business and to achieve business goals.
- Consults with key decision makers to ensure cross-business and cross-functional alignment and synergy.
- Leads a team that develops and implements best practices and learning plans to meet business objectives.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
